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- Tasks: Coordinate engineer attendance and ensure smooth operations across your area.
- Company: Join EDSB Compliance Solutions, a leader in Fire & Security services.
- Benefits: Flexible working environment with opportunities for growth and development.
- Other info: Dynamic role with a supportive team and a focus on exceptional service.
- Why this job: Be the vital link between engineers and clients, making a real difference every day.
- Qualifications: Strong communication skills and ability to manage multiple priorities.
The predicted salary is between 30000 - 40000 £ per year.
EDSB Compliance Solutions are national providers of Fire & Security, Electrical, Mechanical and Building Services. From Design and Specification through to Installation and Maintenance, our focus is to deliver compliance, alongside an unbeatable level of service. We work nationally across the UK and we pride ourselves on being a flexible, client focused organisation responding quickly and efficiently to our clients' needs. Our aim is to work closely with our valued clients to ensure our service delivery is exceptional at all times.
We are now looking to recruit an Area Co-ordinator to work for our Engineer Attendance team in our Leeds office. Reporting in to the Engineer Attendance Manager, the Area Co-ordinator will be responsible for their area (North/Midlands/South) and the duties are as follows:
- Attend engineer planning meetings where required
- Liaise with the Engineer Attendance Manager and management team to resolve customer issues
- Point of contact for engineers
- Log calls via phone/email where required
- Ensure Engineer Attendance emails are completed/passed to relevant team to be dealt with
- Dispatch engineers on a daily basis to cover callouts
- Book in works with customers and re-plan where required
- Ensure all engineers' calls have been sent to their PDAs
- React where necessary to any requests from other members of the EDSB team
- React where necessary to any requests from customers, to be helpful, even if this just means passing on the correct contact info for who is best to help
- Provide information to customers when requested
- Liaise with contractors and co-ordinate where necessary on works being carried out
- Ensure Direct Dial phone numbers are always used, not personal mobile numbers
- Always use EDSB shared mailboxes for communication, not personal email addresses
Required Skills:
- The ability to communicate confidently with people at all levels
- Able to work under pressure to maintain deadlines
- Excellent organisation, written and numerical skills
- Excellent timekeeping and time management skills
- Self-motivated and able to work both in a team and using your own initiative
- Clear communicator with a good telephone manner
- Ability to deal with multiple priorities with a structured and organised approach
- To be flexible enough to adapt to the reactive environment of the role
Working hours are 08:30 to 17:00 with a 45 minute lunch break. Salary will be discussed at interview stage. Successful candidates will be asked to undergo BS7858 Employment Screening and Enhanced DBS check.
Engineer Attendance - Area Co-ordinator in Leeds employer: EDSB Ltd
Contact Detail:
EDSB Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Engineer Attendance - Area Co-ordinator in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand EDSB's services and values so you can show how you fit into their team. Tailor your answers to highlight your skills that match the job description.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to build your confidence. Focus on clear communication and showcasing your organisational skills, as these are key for the Area Co-ordinator role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the EDSB team.
We think you need these skills to ace Engineer Attendance - Area Co-ordinator in Leeds
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Area Co-ordinator role. Highlight your experience in communication and organisation, as these are key skills we’re looking for. Show us how you can handle multiple priorities and work under pressure!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your skills and experiences shine through without any fluff. Remember, clarity is key!
Show Your Enthusiasm: Let your passion for the role and our company come through in your writing. We love candidates who are excited about what we do at EDSB Compliance Solutions. A little enthusiasm can go a long way in making your application stand out!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at EDSB Ltd
✨Know the Company Inside Out
Before your interview, make sure you research EDSB Compliance Solutions thoroughly. Understand their services, values, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Given the nature of the Area Co-ordinator role, be ready to discuss how you would handle specific situations, like managing engineer schedules or resolving customer issues. Think of examples from your past experiences that demonstrate your problem-solving skills and ability to work under pressure.
✨Showcase Your Communication Skills
As a point of contact for engineers and customers, strong communication is key. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few questions to ask the interviewer about team dynamics or communication processes within the company.
✨Demonstrate Your Organisational Skills
The role requires excellent organisation and time management. Be prepared to discuss how you prioritise tasks and manage multiple responsibilities. You could share a specific example of a time when you successfully juggled various priorities to meet deadlines.