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- Tasks: Coordinate engineer attendance and ensure smooth operations in a dynamic environment.
- Company: Join EDSB Compliance Solutions, a leader in Fire & Security and Building Services.
- Benefits: Competitive salary, supportive team, and opportunities for personal growth.
- Why this job: Be the vital link between engineers and clients, making a real difference every day.
- Qualifications: Strong communication skills, excellent organisation, and ability to thrive under pressure.
- Other info: Flexible working hours with a focus on teamwork and initiative.
The predicted salary is between 36000 - 60000 £ per year.
EDSB Compliance Solutions are national providers of Fire & Security, Electrical, Mechanical and Building Services. From Design and Specification through to Installation and Maintenance, our focus is to deliver compliance, alongside an unbeatable level of service. We work nationally across the UK and we pride ourselves on being a flexible, client focused organisation responding quickly and efficiently to our clients needs. Our aim is to work closely with our valued clients to ensure our service delivery is exceptional at all times.
An exciting opportunity has arisen at EDSB. We are looking to recruit an Engineer Attendance Co-ordinator to work for our Engineer Attendance team in our Leeds office. Reporting into the Engineer Attendance Team Leader, duties are as follows:
- Attend engineer planning meetings where required.
- Liaise with the Engineer Attendance Manager and management team to resolve customer issues.
- Point of contact for engineers.
- Log calls via phone/email where required.
- Ensure Engineer Attendance emails are completed/passed to relevant team to be dealt with.
- Dispatch engineers on a daily basis to cover callouts.
- Book in works with customers and re-plan where required.
- Ensure all engineers calls have been sent to their PDAs.
- React where necessary to any requests from other members of the EDSB team.
- React where necessary to any requests from customers, to be helpful, even if this just means passing on the correct contact info for who is best to help.
- Provide information to customers when requested.
- Liaise with contractors and co-ordinate where necessary on works being carried out.
- Ensure Direct Dial phone numbers are always used, not personal mobile numbers.
- Always use EDSB shared mailboxes for communication, not personal email addresses.
Required Skills:
- The ability to communicate confidently with people at all levels.
- Able to work under pressure to maintain deadlines.
- Excellent organisation, written and numerical skills.
- Excellent timekeeping and time management skills.
- Self-motivated and able to work both in a team and using your own initiative.
- Clear communicator with a good telephone manner.
- Ability to deal with multiple priorities with a structured and organised approach.
- To be flexible enough to adapt to the reactive environment of the role.
Working hours are 08:30 to 17:00 with a 45 minute lunch break. Salary will be discussed at interview stage.
Locations
Engineer Attendance Co-ordinator in Leeds, Yorkshire employer: EDSB Ltd
Contact Detail:
EDSB Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Engineer Attendance Co-ordinator in Leeds, Yorkshire
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand EDSB's services and values so you can show how you fit into their team. Tailor your answers to highlight your skills in communication and organisation.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. Focus on showcasing your ability to handle multiple priorities and work under pressure.
✨Tip Number 4
Apply through our website for the best chance! It shows you're genuinely interested in joining EDSB and helps us keep track of your application. Plus, it’s super easy to do!
We think you need these skills to ace Engineer Attendance Co-ordinator in Leeds, Yorkshire
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Engineer Attendance Co-ordinator role. We want to see how you can contribute to our team, so don’t hold back on showcasing your relevant experience!
Show Off Your Communication Skills: Since this role involves liaising with engineers and customers, it’s crucial to demonstrate your communication prowess. Use clear and concise language in your application, and maybe even share an example of a time you effectively resolved an issue through communication.
Highlight Your Organisational Skills: We’re looking for someone who can juggle multiple tasks and priorities. In your application, give us a glimpse into how you stay organised and manage your time effectively. A brief example of a busy day where you successfully managed various responsibilities would be great!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy and straightforward – just follow the prompts!
How to prepare for a job interview at EDSB Ltd
✨Know the Company Inside Out
Before your interview, take some time to research EDSB Compliance Solutions. Understand their services, values, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As an Engineer Attendance Co-ordinator, you'll need to communicate confidently with various stakeholders. Prepare examples of how you've successfully managed communication in previous roles, especially under pressure. Practise articulating these experiences clearly.
✨Demonstrate Your Organisational Skills
This role requires excellent organisation and time management. Be ready to discuss how you prioritise tasks and manage multiple responsibilities. Consider using the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Be Ready for Scenario Questions
Expect questions that assess your ability to react in a fast-paced environment. Think of scenarios where you've had to adapt quickly or resolve customer issues. Highlight your problem-solving skills and flexibility in these situations.