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- Tasks: Coordinate engineer attendance and ensure exceptional service delivery to clients.
- Company: Join EDSB Compliance Solutions, a leader in Fire & Security and Building Services.
- Benefits: Competitive salary, supportive team environment, and opportunities for personal growth.
- Other info: Dynamic role with flexible working hours and a focus on teamwork.
- Why this job: Be the vital link between engineers and clients, making a real difference every day.
- Qualifications: Strong communication skills, excellent organisation, and ability to work under pressure.
The predicted salary is between 30000 - 40000 £ per year.
EDSB Compliance Solutions are national providers of Fire & Security, Electrical, Mechanical and Building Services. From Design and Specification through to Installation and Maintenance, our focus is to deliver compliance, alongside an unbeatable level of service. We work nationally across the UK and we pride ourselves on being a flexible, client focused organisation responding quickly and efficiently to our clients needs. Our aim is to work closely with our valued clients to ensure our service delivery is exceptional at all times.
We are now looking to recruit an Area Co-ordinator to work for our Engineer Attendance team in our Leeds office. Reporting in to the Engineer Attendance Manager, the Area Co-ordinator will be responsible for their area (North/Midlands/South) and the duties are as follows:
- Attend engineer planning meetings where required
- Liaise with the Engineer Attendance Manager and management team to resolve customer issues
- Point of contact for engineers
- Log calls via phone/email where required
- Ensure Engineer Attendance emails are completed/passed to relevant team to be dealt with
- Dispatch engineers on a daily basis to cover callouts
- Book in works with customers and re-plan where required
- Ensure all engineers calls have been sent to their PDAs
- React where necessary to any requests from other members of the EDSB team
- React where necessary to any requests from customers, to be helpful, even if this just means passing on the correct contact info for who is best to help
- Provide information to customers when requested
- Liaise with contractors and co-ordinate where necessary on works being carried out
- Ensure Direct Dial phone numbers are always used, not personal mobile numbers
- Always use EDSB shared mailboxes for communication, not personal email addresses
Required Skills:
- The ability to communicate confidently with people at all levels
- Able to work under pressure to maintain deadlines
- Excellent organisation, written and numerical skills
- Excellent timekeeping and time management skills
- Self-motivated and able to work both in a team and using your own initiative
- Clear communicator with a good telephone manner
- Ability to deal with multiple priorities with a structured and organised approach
- To be flexible enough to adapt to the reactive environment of the role
Working hours are 08:30 to 17:00 with a 45 minute lunch break. Salary will be discussed at interview stage. Successful candidates will be asked to undergo BS7858 Employment Screening and Enhanced DBS check.
Locations
Engineer Attendance - Area Co-ordinator in Leeds, Yorkshire employer: EDSB Ltd
Contact Detail:
EDSB Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Engineer Attendance - Area Co-ordinator in Leeds, Yorkshire
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand EDSB's services and values so you can show how you fit into their team. Tailor your answers to reflect their focus on compliance and exceptional service.
✨Tip Number 3
Practice your communication skills! Since the role requires liaising with various teams and customers, being clear and confident in your conversations will set you apart. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the EDSB team and ready to jump into the action.
We think you need these skills to ace Engineer Attendance - Area Co-ordinator in Leeds, Yorkshire
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Area Co-ordinator role. Highlight your experience in communication and organisation, as these are key skills we’re looking for. Show us how you can handle multiple priorities and work under pressure!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your skills and experiences without having to sift through unnecessary fluff. Remember, clarity is key!
Show Your Enthusiasm: Let your passion for the role shine through! We love candidates who are excited about the opportunity to work with us at EDSB Compliance Solutions. Share why you’re interested in the position and how you can contribute to our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at EDSB Ltd
✨Know the Company Inside Out
Before your interview, make sure you research EDSB Compliance Solutions thoroughly. Understand their services, values, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As an Area Co-ordinator, you'll need to communicate confidently with various stakeholders. Prepare examples of how you've successfully managed communication in previous roles, especially under pressure. Practise articulating these experiences clearly.
✨Demonstrate Your Organisational Skills
Given the nature of the role, being organised is key. Bring along a structured plan or example of how you manage multiple priorities. Discuss your time management strategies and how you ensure deadlines are met, even in a reactive environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you'd handle specific situations, like resolving customer issues or dispatching engineers. Think through potential scenarios and how you would react, showcasing your problem-solving skills and flexibility.