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- Tasks: Support the Engineer Attendance team with admin tasks like logging calls and booking works.
- Company: Join EDSB Compliance Solutions, a national leader in Fire & Security and Building Services.
- Benefits: Enjoy a flexible work environment and the chance to develop your skills in a supportive team.
- Why this job: Be part of a dynamic team focused on exceptional service and client satisfaction.
- Qualifications: Strong communication, organisation, and time management skills are essential; no prior experience required.
- Other info: Working hours are 08:30 to 17:00 with a 45-minute lunch break.
The predicted salary is between 24000 - 36000 £ per year.
EDSB Compliance Solutions are national providers of Fire & Security, Electrical, Mechanical and Building Services. From Design and Specification through to Installation and Maintenance, our focus is to deliver compliance, alongside an unbeatable level of service. We work nationally across the UK and we pride ourselves on being a flexible, client focused organisation responding quickly and efficiently to our clients' needs. Our aim is to work closely with our valued clients to ensure our service delivery is exceptional at all times.
We are now looking to recruit an Administrator to work for our Engineer Attendance team in our Leeds office. Reporting in to the Engineer Attendance Manager, the role will support the Engineer Attendance Co-ordinators with administration tasks:
- Log calls via phone/email where required.
- Ensure Engineer Attendance emails are completed/passed to relevant team to be dealt with.
- Book in works with customers and re-plan where required.
- Ensure all engineers' calls have been sent to their PDAs.
- React where necessary to any requests from other members of the EDSB team.
- React where necessary to any requests from customers, to be helpful, even if this just means passing on the correct contact info for who is best to help.
- Provide information to customers when requested.
- Liaise with contractors and co-ordinate where necessary on works being carried out.
- Ensure Direct Dial phone numbers are always used, not personal mobile numbers.
- Always use EDSB shared mailboxes for communication, not personal email addresses.
Required Skills:
- The ability to communicate confidently with people at all levels.
- Able to work under pressure to maintain deadlines.
- Excellent organisation, written and numerical skills.
- Excellent timekeeping and time management skills.
- Self-motivated and able to work both in a team and using your own initiative.
- Clear communicator with a good telephone manner.
- Ability to deal with multiple priorities with a structured and organised approach.
- To be flexible enough to adapt to the reactive environment of the role.
Working hours are 08:30 to 17:00 with a 45 minute lunch break. Salary will be discussed at interview stage.
Engineer Attendance Administrator in Leeds employer: EDSB Ltd
Contact Detail:
EDSB Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Engineer Attendance Administrator in Leeds
✨Tip Number 1
Familiarise yourself with the company’s services and values. Understanding EDSB Compliance Solutions' focus on compliance and exceptional service will help you align your responses during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role requires confident communication with various stakeholders, consider role-playing scenarios with a friend to enhance your telephone manner and clarity.
✨Tip Number 3
Demonstrate your organisational skills by preparing examples of how you've managed multiple priorities in past roles. Be ready to discuss specific situations where you successfully juggled tasks under pressure.
✨Tip Number 4
Show your flexibility and adaptability by sharing experiences where you've had to adjust quickly to changing circumstances. This will highlight your ability to thrive in the reactive environment described in the job listing.
We think you need these skills to ace Engineer Attendance Administrator in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Engineer Attendance Administrator role. Emphasise your organisational skills, ability to communicate effectively, and any previous administrative experience.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job description. Mention your ability to work under pressure, manage multiple priorities, and your proactive approach to problem-solving. Show enthusiasm for the role and the company.
Highlight Relevant Skills: In your application, clearly outline your skills that match the requirements listed in the job description. Focus on your communication abilities, time management, and experience with customer service or administration tasks.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at EDSB Ltd
✨Showcase Your Communication Skills
As the role requires confident communication with people at all levels, be prepared to demonstrate your ability to articulate clearly. Practice answering questions in a concise manner and consider using examples from past experiences where you effectively communicated with clients or team members.
✨Demonstrate Organisation and Time Management
Given the need for excellent organisation and timekeeping skills, come equipped with examples of how you've successfully managed multiple tasks or deadlines in previous roles. You might even want to discuss any tools or methods you use to stay organised.
✨Prepare for Pressure Situations
The job involves working under pressure, so think of scenarios where you've had to react quickly to changing circumstances. Be ready to share how you maintained composure and delivered results despite tight deadlines or unexpected challenges.
✨Emphasise Flexibility and Initiative
This role requires adaptability in a reactive environment. Prepare to discuss times when you've had to adjust your plans or take the initiative to solve problems. Highlight your willingness to go the extra mile to support your team and clients.
