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- Tasks: Coordinate engineer attendance and manage customer communications in a dynamic environment.
- Company: Join EDSB Compliance Solutions, a leader in Fire & Security and Building Services.
- Benefits: Competitive salary, flexible working hours, and a supportive team culture.
- Other info: Opportunity for growth in a fast-paced, client-focused organisation.
- Why this job: Be the vital link between engineers and clients, making a real difference every day.
- Qualifications: Strong communication skills, excellent organisation, and the ability to thrive under pressure.
The predicted salary is between 30000 - 40000 £ per year.
EDSB Compliance Solutions are national providers of Fire & Security, Electrical, Mechanical and Building Services. From Design and Specification through to Installation and Maintenance, our focus is to deliver compliance, alongside an unbeatable level of service. We work nationally across the UK and we pride ourselves on being a flexible, client focused organisation responding quickly and efficiently to our clients' needs. Our aim is to work closely with our valued clients to ensure our service delivery is exceptional at all times.
We are now looking to recruit an Area Co-ordinator to work for our Engineer Attendance team in our Leeds office. Reporting in to the Engineer Attendance Manager, the Area Co-ordinator will be responsible for their area (North/Midlands/South) and the duties are as follows:
- Attend engineer planning meetings where required
- Liaise with the Engineer Attendance Manager and management team to resolve customer issues
- Point of contact for engineers
- Log calls via phone/email where required
- Ensure Engineer Attendance emails are completed/passed to relevant team to be dealt with
- Dispatch engineers on a daily basis to cover callouts
- Book in works with customers and re-plan where required
- Ensure all engineers' calls have been sent to their PDAs
- React where necessary to any requests from other members of the EDSB team
- React where necessary to any requests from customers, to be helpful, even if this just means passing on the correct contact info for who is best to help
- Provide information to customers when requested
- Liaise with contractors and co-ordinate where necessary on works being carried out
- Ensure Direct Dial phone numbers are always used, not personal mobile numbers
- Always use EDSB shared mailboxes for communication, not personal email addresses
Required Skills:
- The ability to communicate confidently with people at all levels
- Able to work under pressure to maintain deadlines
- Excellent organisation, written and numerical skills
- Excellent timekeeping and time management skills
- Self-motivated and able to work both in a team and using your own initiative
- Clear communicator with a good telephone manner
- Ability to deal with multiple priorities with a structured and organised approach
- To be flexible enough to adapt to the reactive environment of the role
Working hours are 08:30 to 17:00 with a 45 minute lunch break. Salary will be discussed at interview stage. Successful candidates will be asked to undergo BS7858 Employment Screening and Enhanced DBS check.
Engineer Attendance - Area Co-ordinator in Beeston employer: EDSB Ltd
Contact Detail:
EDSB Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Engineer Attendance - Area Co-ordinator in Beeston
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute to their mission. This will help you stand out and show that you're genuinely interested in being part of the team.
✨Tip Number 3
Practice your communication skills! Since the role requires liaising with various teams and customers, being able to articulate your thoughts clearly is key. Try mock interviews with friends or use online resources to sharpen your skills.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining our team at EDSB Compliance Solutions.
We think you need these skills to ace Engineer Attendance - Area Co-ordinator in Beeston
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Area Co-ordinator. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Communication Skills: Since this role involves liaising with various teams and customers, it's crucial to demonstrate your communication prowess. Use clear and concise language in your written application to reflect your ability to communicate confidently at all levels.
Highlight Your Organisational Skills: We need someone who can juggle multiple priorities effectively. In your application, share examples of how you've successfully managed tasks under pressure or organised projects in the past to showcase your time management skills.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at EDSB Ltd
✨Know the Company Inside Out
Before your interview, take some time to research EDSB Compliance Solutions. Understand their services, values, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As an Area Co-ordinator, you'll need to communicate confidently with various stakeholders. Prepare examples from your past experiences where you've successfully resolved issues or liaised with different teams. This will demonstrate your ability to handle the communication demands of the role.
✨Demonstrate Your Organisational Skills
Given the nature of the job, being organised is key. Bring along a planner or a digital device to showcase how you manage your tasks and priorities. You might even want to discuss a time when your organisational skills helped you meet a tight deadline.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you'd react in specific situations, like handling multiple priorities or dealing with customer requests. Think of scenarios from your previous roles and how you approached them. This will help you illustrate your problem-solving abilities and adaptability.