At a Glance
- Tasks: Coordinate engineer attendance and manage customer communications in a dynamic environment.
- Company: Join EDSB Compliance Solutions, a leader in Fire & Security and Building Services.
- Benefits: Flexible working hours, supportive team culture, and opportunities for career growth.
- Why this job: Be the vital link between engineers and customers, making a real difference every day.
- Qualifications: Strong communication skills, excellent organisation, and ability to work under pressure.
The predicted salary is between 30000 - 40000 £ per year.
EDSB Compliance Solutions are national providers of Fire & Security, Electrical, Mechanical and Building Services. From Design and Specification through to Installation and Maintenance, our focus is to deliver compliance, alongside an unbeatable level of service.
We work nationally across the UK and we pride ourselves on being a flexible, client focused organisation responding quickly and efficiently to our clients needs. Our aim is to work closely with our valued clients to ensure our service delivery is exceptional at all times.
We are now looking to recruit an Area Co-ordinator to work for our Engineer Attendance team in our Leeds office. Reporting in to the Engineer Attendance Manager, the Area Co-ordinator will be responsible for their area (North/Midlands/South) and the duties are as follows:
- Attend engineer planning meetings where required
- Liaise with the Engineer Attendance Manager and management team to resolve customer issues
- Point of contact for engineers
- Log calls via phone/email where required
- Ensure Engineer Attendance emails are completed/passed to relevant team to be dealt with
- Dispatch engineers on a daily basis to cover callouts
- Book in works with customers and re-plan where required
- Ensure all engineers calls have been sent to their PDAs
- React where necessary to any requests from other members of the EDSB team
- React where necessary to any requests from customers, to be helpful, even if this just means passing on the correct contact info for who is best to help
- Provide information to customers when requested
- Liaise with contractors and co-ordinate where necessary on works being carried out
- Ensure Direct Dial phone numbers are always used, not personal mobile numbers
- Always use EDSB shared mailboxes for communication, not personal email addresses
Required Skills:
- The ability to communicate confidently with people at all levels
- Able to work under pressure to maintain deadlines
- Excellent organisation, written and numerical skills
- Excellent timekeeping and time management skills
- Self-motivated and able to work both in a team and using your own initiative
- Clear communicator with a good telephone manner
- Ability to deal with multiple priorities with a structured and organised approach
- To be flexible enough to adapt to the reactive environment of the role
Working hours are 08:30 to 17:00 with a 45 minute lunch break. Salary will be discussed at interview stage. Successful candidates will be asked to undergo BS7858 Employment Screening and Enhanced DBS check.
StudySmarter Expert Advice🤫
We think this is how you could land Engineer Attendance - Area Co-ordinator in Beeston
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like EDSB Compliance Solutions, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Engineer Attendance - Area Co-ordinator at EDSB Compliance Solutions.
We think you need these skills to ace Engineer Attendance - Area Co-ordinator in Beeston
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at EDSB Compliance Solutions
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
