Inventory, Customer Service & Events Administrator

Overview

Our Craft

Edrington’s vision is to give more by crafting exceptional ultra-premium spirit brands. The Macallan is our central focus, supported by Highland Park and The Glenrothes in the single malt category. Our portfolio is completed with Brugal rum from the Dominican Republic, Wyoming Whiskey in the American Whiskey category and Valdespino sherry from Jerez in Spain. Edrington also has a strategic partnership with No.3 London Dry Gin.

Our principal shareholder is a charitable trust, so we were built to make a world of difference. Discover a place where values define our culture. The home of exceptional brands, where people and teams thrive.

Our Blend of Benefits

• Salary £28000- £35000
• 37 days holiday, plus 4 Giving More volunteer days
• Save for retirement and invest in your future – pension contributions (employee up to 8.75%, employer up to 14%)
• Share in our success with up to 10% Share Reward scheme (subject to eligibility)
• Private medical insurance that covers the cost of private healthcare and includes round the clock access to GP services and menopause health line
• 24/7 support for you and your loved ones to counselling, life coaching and information on financial, mental, and physical wellbeing
• Experience our exceptional brands with a generous annual product allowance, plus at least 20% discount in our staff shop
• Embrace work-life harmony with 26 weeks’ paid maternity, paternity and adoption leave, and up to five paid carers leave days a year

Embrace Excellence

We are excited to offer the opportunity to join our team on a permanent, full-time basis in the brand-new position of Inventory, Customer Service & Events Administrator. Based primarily at the Highland Park Distillery, this is a varied and exciting role acting as primary contact for all guest, internal customer and event enquiries, ensuring a first-class service prior to experience delivery. In addition, this role is responsible for the administration of our stock and finance functions.

Make an Impact

Reporting to the Visitor Experience Manager, key responsibilities include:

• Act as first point of contact for all guest and internal customer experiences and event enquiries received via email, telephone, internal colleagues and other company systems
• Manage diary bookings
• Assist in organisation of Edrington colleague and customer visits
• Respond to customer email reviews and requests
• Administration of till system
• Manage day to day product inventories including ordering and accounting for stock
• Oversee daily recording of sales and banking and act as main financial point of contact for Orkney team
• Represent Highland Park at consumer events and shows

Your Talent and Skills

To be successful in this role, you have the highest standards of customer service and care with excellent attention to detail, you are a good collaborator and communicator, you work well under pressure and are able to prioritise a varied workload. You hold a positive, ‘can do’ attitude and take an enthusiastic approach. A full, clean driving license is required as there may be occasional driving duties

A Place For Everyone

We’re proud of our inclusive culture – where unique experiences, ideas and perspectives are celebrated. We want everyone to feel respected and empowered to contribute to our success.

Get involved. From colleague networks like Balance, Pride and Kick-Start to inclusion allies and DE&I champions, we encourage our people to be curious, get involved and help us make change happen.