At a Glance
- Tasks: Join us as a Hospitality Apprentice, delivering world-class service and gaining valuable skills.
- Company: Edrington crafts exceptional ultra-premium spirit brands like The Macallan and Highland Park.
- Benefits: Enjoy 37 days holiday, private medical insurance, and a generous product allowance.
- Other info: This is a 2-year fixed-term apprenticeship with opportunities for personal growth.
- Why this job: Be part of a culture that values excellence and inclusivity while making a real impact.
- Qualifications: Must be aged 18-24; strong customer service skills and a passion for hospitality are essential.
Our Craft
Edrington’s vision is to give more by crafting exceptional ultra-premium spirit brands. The Macallan is our central focus, supported by Highland Park and The Glenrothes in the single malt category. Our portfolio is completed with Brugal premium rum from the Dominican Republic. Edrington also has a strategic partnership with No.3 London Dry Gin. Our principal shareholder is a charitable trust, so we were built to make a world of difference. Discover a place where values define our culture. The home of exceptional brands, where people and teams thrive.
- Salary £13.45 per hour + shift allowance
- Save for retirement and invest in your future - pension contributions (employee up to 8.75%, employer up to 14%)
- Share in our success with up to 10% Share Reward scheme (subject to eligibility)
- Private medical insurance that covers the cost of private healthcare and includes round the clock access to GP services and menopause health line
- 24/7 support for you and your loved ones to counselling, life coaching and information on financial, mental, and physical wellbeing
- Experience our exceptional brands with a generous annual product allowance, plus at least 20% discount in our staff shop
- Embrace work-life harmony with 26 weeks’ paid maternity, paternity and adoption leave, and up to five paid carers leave days a year
Our Blend Of Benefits
- Salary £13.45 per hour + shift allowance
- 37 days holiday, plus 4 Giving More volunteer days
- Save for retirement and invest in your future - pension contributions (employee up to 8.75%, employer up to 14%)
- Share in our success with up to 10% Share Reward scheme (subject to eligibility)
- Private medical insurance that covers the cost of private healthcare and includes round the clock access to GP services and menopause health line
- 24/7 support for you and your loved ones to counselling, life coaching and information on financial, mental, and physical wellbeing
- Experience our exceptional brands with a generous annual product allowance, plus at least 20% discount in our staff shop
- Embrace work-life harmony with 26 weeks’ paid maternity, paternity and adoption leave, and up to five paid carers leave days a year
Embrace Excellence
The Macallan apprentice will work towards and complete a SVQ in Hospitality Services at SCQF level 5 as well as SVQ Retail Skills SCQF level 5, whilst working within The Macallan Distillery experience teams on a rotational basis. Ensuring that all guests are given a world class luxury experience of The Macallan with exceptional customer service that exceeds all expectations of our guests, to inspire lifelong enthusiastic brand advocacy of The Macallan.
Make an Impact
- Deliver exceptional guest experiences at The Macallan Estate while working towards an SVQ in Hospitality Services & Retail Skills.
- Maintain high standards of service, cleanliness, food safety, and compliance across all food and beverage operations.
- Provide professional dining and bar service, ensuring food and drinks are served efficiently and to a premium standard.
- Develop strong knowledge of The Macallan brand, products, menus, and guest offerings.
- Support stock management, replenishment, ordering, and day-to-day operational requirements.
- Work collaboratively as part of the wider hospitality team to create a world-class visitor experience
Closing date: 9th September
Your Talent And Skills
- Commitment to excellent customer service
- Strong numerical & literacy skills and good communication skills
- Friendly and approachable to all customers and colleagues alike
- Quality driven with high standards of cleanliness and attention to detail
- Strong personal standards of time keeping and a willingness to execute tasks perfectly
- Calm under pressure
- A strong sense of ownership and pride
- Responsible handling of cash and credit card transactions
A Place For Everyone
We’re proud of our inclusive culture – where unique experiences, ideas and perspectives are celebrated. We want everyone to feel respected and empowered to contribute to our success. Get involved. From colleague networks like Balance, Pride and Kick-Start to inclusion allies and DE&I champions, we encourage our people to be curious, get involved and help us make change happen.
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Hospitality Apprentice employer: Edrington
Edrington is an exceptional employer located in the vibrant city of Glasgow, offering a dynamic work culture that prioritises employee development and collaboration. With a strong commitment to governance and risk management, employees are provided with meaningful opportunities to enhance their skills through engaging audits and continuous improvement initiatives. The company values its workforce, fostering a supportive environment where every team member can thrive and contribute to the organisation's success.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Apprentice
✨Tip Number 1
Familiarise yourself with The Macallan brand and its products. Understanding the unique qualities of their spirits will not only impress during interviews but also show your genuine interest in the role.
✨Tip Number 2
Demonstrate your customer service skills in any interactions you have with the company. Whether it's through networking or during the interview process, showcasing your ability to provide exceptional service is key.
✨Tip Number 3
Highlight any previous experience in hospitality or retail, even if it’s informal. Sharing stories about how you’ve handled customer interactions or worked in a team can set you apart from other candidates.
✨Tip Number 4
Be prepared to discuss how you handle pressure and maintain high standards. The role requires calmness under pressure, so think of examples that demonstrate your ability to thrive in busy environments.
We think you need these skills to ace Hospitality Apprentice
Some tips for your application 🫡
Understand the Role:Read through the job description carefully to understand the key responsibilities and skills required for the Hospitality Apprentice position. Tailor your application to highlight how your experiences align with these requirements.
Craft a Personal Statement:Write a compelling personal statement that reflects your passion for hospitality and customer service. Use specific examples from your past experiences to demonstrate your commitment to providing exceptional guest experiences.
Highlight Relevant Skills:Make sure to emphasise your strong numerical and literacy skills, as well as your ability to communicate effectively. Mention any previous experience in hospitality or customer service, even if it was informal, to showcase your suitability for the role.
Proofread Your Application:Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at Edrington
✨Know the Brand
Familiarise yourself with The Macallan and its portfolio. Understand the unique qualities of their products, such as the single malts and premium rums. This knowledge will help you engage confidently with interviewers and demonstrate your genuine interest in the brand.
✨Showcase Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight situations where you exceeded expectations, as this role heavily focuses on delivering a world-class luxury experience to guests.
✨Demonstrate Teamwork
The role involves working within various teams at The Macallan Distillery. Be ready to discuss how you have successfully collaborated with others in previous roles or projects, showcasing your ability to contribute positively to a team environment.
✨Emphasise Attention to Detail
Given the high standards expected in hospitality, be prepared to talk about how you maintain cleanliness and organisation in your work. Share specific examples that illustrate your commitment to quality and attention to detail, especially in food and beverage settings.
