At a Glance
- Tasks: Ensure timely delivery of premium spirits and enhance customer service.
- Company: Join a leading global brand known for its exceptional spirits.
- Benefits: Competitive salary, generous holiday, private healthcare, and product discounts.
- Other info: Inclusive culture with opportunities for personal and professional growth.
- Why this job: Be part of a dynamic team driving global supply chain excellence.
- Qualifications: Experience in customer service or supply chain, strong communication skills.
The predicted salary is between 33500 - 42000 £ per year.
Applications close on 9th June 2026.
Benefits
- Salary £33,500-£42,000
- 37 days holiday, plus 4 Giving More volunteer days
- Pension contributions (employee up to 8.75%, employer up to 14%)
- Share Reward scheme (subject to eligibility)
- Private medical insurance that covers the cost of private healthcare and includes round the clock access to GP services and menopause health line
- 24/7 support for you and your loved ones to counselling, life coaching and information on financial, mental, and physical wellbeing
- Generous annual product allowance, plus at least 20% discount in our staff shop
- Hybrid working, 26 weeks’ paid maternity, paternity and adoption leave, and up to five paid carers leave days a year
Role Overview
The Global Supply Chain Executive sits at the heart of our Customer Service function, supporting the delivery of our ultra-premium spirits portfolio including The Macallan and our globally recognised brands. This is a pivotal, customer‑facing role responsible for ensuring demand is fulfilled on time and in full across international markets. You will play a key role in delivering our customer‑centric global supply chain strategy, working collaboratively across planning, logistics, and commercial teams to ensure seamless execution and exceptional service.
Responsibilities
- Deliver outstanding customer service aligned to the Global Supply Chain strategy, achieving OTIF targets.
- Manage global customer relationships, ensuring demand is produced and delivered on time and in full.
- Collaborate cross‑functionally with demand planning, supply planning, production, logistics and commercial teams.
- Ensure compliance with all customs, legal and regulatory requirements across global shipments.
- Lead and support continuous improvement initiatives to enhance customer service performance.
- Analyse customer service KPIs and drive corrective actions to improve performance.
- Support new product launches, ensuring alignment of supply, allocation and shipment readiness.
- Represent Customer Service in internal and external forums, driving solutions and execution.
Qualifications & Skills
To be successful in this role, you have proven experience in a customer service or supply chain role, ideally within a global environment, alongside strong supply chain knowledge including demand and supply planning processes. You bring experience using SAP or other MRP systems, with APO/BW knowledge advantageous, and demonstrate excellent stakeholder management, communication and relationship‑building skills. You possess strong organisational skills with the ability to manage competing priorities, coupled with an analytical mindset and experience interpreting KPIs to drive continuous improvements. You take a proactive, solution‑focused approach with a high level of ownership and accountability, and have experience working cross‑functionally in a fast‑paced, global environment. Additionally, you have strong systems capability, including proficiency in Excel, SAP, and reporting tools.
Inclusion
We’re proud of our inclusive culture – where unique experiences, ideas and perspectives are celebrated. We want everyone to feel respected and empowered to contribute to our success. From colleague networks like Balance, Pride and Kick‑Start to inclusion allies and DE&I champions, we encourage our people to be curious, get involved and help us make change happen.
Global Supply Chain Executive in Glasgow employer: Edrington
As a Global Supply Chain Executive, you will thrive in a dynamic and inclusive work environment that prioritises employee wellbeing and professional growth. With generous benefits such as 37 days of holiday, private medical insurance, and a robust pension scheme, our company fosters a culture of collaboration and innovation, ensuring you have the support and resources to excel in your role. Join us in delivering exceptional service for our prestigious brands while enjoying a healthy work-life balance through hybrid working options and extensive family leave policies.
StudySmarter Expert Advice🤫
We think this is how you could land Global Supply Chain Executive in Glasgow
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and values, especially since you're eyeing a role in global supply chain. Tailor your answers to show how you can contribute to their success.
✨Tip Number 3
Practice your pitch! Be ready to explain your experience and how it aligns with the role. Highlight your skills in customer service and supply chain management, and don’t forget to mention any relevant software knowledge like SAP.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team and contributing to our inclusive culture.
We think you need these skills to ace Global Supply Chain Executive in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Global Supply Chain Executive role. Highlight your experience in customer service and supply chain, especially any global exposure. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can contribute to our ultra-premium spirits portfolio. Keep it engaging and relevant to the job description.
Showcase Your Skills:Don’t forget to highlight your proficiency in SAP, Excel, and any reporting tools. We love candidates who can demonstrate their analytical mindset and ability to drive continuous improvements through KPIs.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Edrington
✨Know Your Supply Chain Inside Out
Make sure you brush up on your supply chain knowledge, especially around demand and supply planning processes. Familiarise yourself with the company's ultra-premium spirits portfolio and how it fits into the global market. This will show that you're not just interested in the role but also in the products you'll be working with.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered outstanding customer service. Highlight situations where you managed global customer relationships or resolved issues effectively. This will demonstrate your ability to align with the company's customer-centric strategy.
✨Get Comfortable with Data
Since the role involves analysing customer service KPIs, make sure you're comfortable discussing data and metrics. Brush up on your Excel skills and be ready to talk about how you've used data to drive improvements in previous roles. This will show that you have the analytical mindset they're looking for.
✨Be Ready to Collaborate
The job requires cross-functional collaboration, so prepare to discuss how you've worked with different teams in the past. Think of specific examples where you successfully collaborated with logistics, planning, or commercial teams to achieve a common goal. This will highlight your teamwork skills and adaptability.
