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- Tasks: Welcome guests and provide exceptional customer service at The Macallan Estate.
- Company: Join The Macallan, a luxury brand known for its world-class whisky experiences.
- Benefits: Enjoy 37 days holiday, private medical insurance, and generous product discounts.
- Why this job: Be part of a passionate team creating unforgettable experiences and inspiring brand loyalty.
- Qualifications: Excellent communication skills and a passion for learning about The Macallan brand required.
- Other info: Flexible working hours with opportunities to develop your career in hospitality.
The predicted salary is between 20400 - 29600 £ per year.
An exciting opportunity have arisen within The Macallan Estate. As the Guest Experience Assistant, you will ensure that all guests are given a world class luxury experience of The Macallan with exceptional customer service that exceeds all expectations of our guests, to inspire lifelong enthusiastic brand advocacy of The Macallan. You will offer a world class service, creating the ultimate customer experience; an experience to be enjoyed by anyone who visits The Macallan Boutique. Working 5 days from 7, Monday to Sunday.
Make an Impact
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To welcome all guests with a passionate and exceptional customer service and inspire all guests to become enthusiastic ambassadors of The Macallan
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Be willing to develop knowledge of and passion for The Macallan and become the ultimate ambassador for The Macallan, whisky, Speyside, and Scotland
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Maintain impeccable standards of grooming and appearance, in line with the grooming and appearance guidelines at The Macallan Estate
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Follow all procedures, systems and processes as set out by The Macallan Estate and across the wider Edrington business
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Help guests with any accessibility needs across The Macallan Estate, which could include driving our mobility transport
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Provide support for The Macallan Hosts with the delivery of world class experiences.
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Ensure the Macallan tasting areas are consistently set-up and maintained to the agreed standard.
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Frequent use of booking and till systems on computers and other devices.
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Maximise every opportunity to exceed guest expectations and recommend experiences and products
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To retain up to date stock knowledge with regards to pricing, product origination, product function and story
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Be fully aware of all bespoke product offerings across the brand range e.g. engraving
To be successful in this role, you enjoy working with guests and have excellent communication skills. You have the ability to learn and retain information about The Macallan brand and its heritage. You have high attention to detail. You take a ‘can do’ approach to tasks, along with good timekeeping and a willingness to execute tasks to a high standard. Additionally, you are proficient in handling cash and credit card transactions.
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Salary £13.06 per hour, £25,467.00 per annum
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37 days holiday, plus 4 Giving More volunteer days
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Save for retirement and invest in your future – pension contributions (employee up to 8.75%, employer up to 14%)
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Share in our success with up to 10% Share Reward scheme (subject to eligibility)
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Private medical insurance that covers the cost of private healthcare and includes round the clock access to GP services and menopause health line
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24/7 support for you and your loved ones to counselling, life coaching and information on financial, mental, and physical wellbeing
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Experience our exceptional brands with a generous annual product allowance, plus at least 20% discount in our staff shop
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Embrace work-life harmony with 26 weeks’ paid maternity, paternity and adoption leave, and up to five paid carers leave days a year
Generic Role employer: Edrington
Contact Detail:
Edrington Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Generic Role
✨Tip Number 1
Familiarize yourself with The Macallan brand and its heritage. Understanding the story behind the whisky and the estate will not only help you connect with guests but also demonstrate your passion during the interview.
✨Tip Number 2
Practice your customer service skills in various scenarios. Think about how you would handle different guest interactions, especially those that require exceptional service or addressing accessibility needs.
✨Tip Number 3
Showcase your attention to detail by preparing for the role's grooming and appearance standards. Make sure you present yourself impeccably, as this reflects the luxury experience The Macallan aims to provide.
✨Tip Number 4
Be ready to discuss your ability to learn quickly and retain information. Highlight any previous experiences where you successfully managed product knowledge or customer interactions, as this will be crucial for the role.
We think you need these skills to ace Generic Role
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Guest Experience Assistant position at The Macallan Estate. Understand the key responsibilities and the qualities they are looking for in a candidate.
Highlight Relevant Experience: In your application, emphasize any previous experience in customer service or hospitality. Provide specific examples of how you have exceeded guest expectations in past roles.
Show Passion for the Brand: Demonstrate your enthusiasm for The Macallan brand and its heritage in your cover letter. Share why you are excited about the opportunity to work with their products and how you can contribute to creating a world-class experience for guests.
Attention to Detail: Make sure your application is free from errors and well-organized. This reflects your attention to detail, which is crucial for the role. Double-check your CV and cover letter for clarity and professionalism before submitting.
How to prepare for a job interview at Edrington
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing exceptional customer service. Share specific examples from your past experiences where you went above and beyond to exceed guest expectations.
✨Demonstrate Knowledge of The Macallan
Research The Macallan brand, its heritage, and its products before the interview. Being able to discuss the brand's story and offerings will show your commitment and help you stand out as a candidate.
✨Highlight Attention to Detail
Prepare to discuss how you maintain high standards in your work. Provide examples of situations where your attention to detail made a significant impact on the guest experience.
✨Exhibit a 'Can Do' Attitude
During the interview, convey your willingness to tackle challenges and your proactive approach to tasks. Share instances where you successfully handled unexpected situations or adapted to changes.
