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- Tasks: Deliver exceptional service to guests at The Macallan's food and beverage venues.
- Company: Join Edrington, a company dedicated to crafting premium spirits with a charitable mission.
- Benefits: Enjoy competitive pay, private healthcare, generous discounts, and a supportive work-life balance.
- Why this job: Be part of a luxury brand that values excellence and offers comprehensive training.
- Qualifications: A friendly attitude is key; experience is a plus but not required as training is provided.
- Other info: Applications close on 6th August 2025; we celebrate diversity and inclusion.
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Our vision is to give more by crafting exceptional ultra-premium spirit brands. The Macallan is our leading brand, supported by Highland Park and The Glenrothes in the fast-growing single malt category. Our portfolio is completedwith Brugal premium rum from the Dominican Republicand Wyoming Whiskey in the American Whiskey category. Edrington also has a strategic partnership withNo.3 London Dry Gin.
Our principal shareholder is a charitable trust, so we were built to make a world of difference. Discover a place where values define our culture. The home of exceptional brands, where people and teams thrive.
Our Blend of Benefits
- Salary £15.62per hour plus shift allowance
- Save for retirement and invest in your future – pension contributions (employee up to 8.75%, employer up to 14%)
- Share in our success with up to 10% Share Reward scheme (subject to eligibility)
- Private medical insurance that covers the cost of private healthcare and includes round the clock access to GP services and menopause health line
- 24/7 support for you and your loved ones to counselling, life coaching and information on financial, mental, and physical wellbeing
- Experience our exceptional brands with a generous annual product allowance, plus at least 20% discount in our staff shop
- Embrace work-life harmony with 26 weeks’ paid maternity, paternity and adoption leave, and up to five paid carers leave days a year
Embrace Excellence
As The Macallan Food & Beverage Host you will ensure that all guests are given a world class luxury experience of The Macallan with exceptional customer service that exceeds all expectations of our guests, to inspire lifelong enthusiastic brand advocacy of The Macallan. The Macallan Estate F&B offering extends across TimeSpirit restaurant, The Macallan Bar, Easter Elchies House, Ghillies Cottage and The Macallan Fishing Lodge. The Estate also hosts a variety of five star events throughout the year, delivering a truly exceptional experience for our guests.
Make an Impact
Reporting to the Food & Beverage Manager, the Food & Beverage Host is entrusted with the following key responsibilities:
- Upholding the highest standards of service in all areas and at events
- Consistently providing exceptional guest service to surpass guest expectations
- Ensuring The Macallan food and beverage areas maintain high standards of performance and service, with proper setup and maintenance according to agreed standards
- Delivering a friendly and professional service approach during breakfast, lunch, dinner, and events
- Completing seamless table turnarounds efficiently
- Possessing an in-depth knowledge of The Macallan food menu and cooking techniques to provide informed recommendations to guests
- Maintaining comprehensive knowledge of the drink and coffee menu and the standards for their service
- Guaranteeing The Macallan bar consistently achieves exceptional performance and service standards
- Ensuring drink quality and presentation are consistently exceptional and adhere to brand etiquette
- Continuously developing the bar service offering, including menu development, in alignment with brand growth and identity
- Ensuring all ingredients are planned, sourced, prepared, and stored appropriately and promptly
Your Talent and Skills
To be successful in this role, you have a friendly and approachable demeanour towards customers and colleagues. While experience in breakfast, lunch, dinner, and event service within a hospitality establishment is desirable, it is not essential as comprehensive training will be provided. A positive, “can-do” attitude is crucial, along with basic knowledge and understanding of food hygiene. Basic bar knowledge is also desirable but not essential, as full training will be given. You demonstrate confidence and professionalism, with a mature manner and a strong sense of ownership and pride. Being quality-driven with high standards of cleanliness and attention to detail is essential. You must be willing to work shifts, including early breakfast and late dinner shifts, as well as weekends. Responsible handling of cash and credit card transactions, along with strong numerical, literacy, and communication skills, is also required.
We’ve put together some criteria that we think is important for this role, but don’t worry if your experience and expertise isn’t an exact match.If you feel that you can add value to our role and to Edrington more broadly, we would welcome your application and be eager to learn more about you.
*Applications close 6th August 2025 at midnight*
A Place For Everyone
We’re proud of our inclusive culture – where unique experiences, ideas and perspectives are celebrated. We want everyone to feel respected and empowered to contribute to our success.
Get involved. From colleague networks like Balance, Pride and Kick-Start to inclusion allies and DE&I champions, we encourage our people to be curious, get involved and help us make change happen.
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Food & Beverage Host employer: Edrington
Contact Detail:
Edrington Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food & Beverage Host
✨Tip Number 1
Familiarise yourself with The Macallan's brand values and product offerings. Understanding the unique qualities of their spirits will help you engage with guests and provide informed recommendations, showcasing your passion for the brand.
✨Tip Number 2
Practice your customer service skills in various scenarios. Since the role requires a friendly and professional demeanour, role-playing different guest interactions can prepare you to handle diverse situations with ease and confidence.
✨Tip Number 3
Network with current or former employees of The Macallan or Edrington. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during interviews.
✨Tip Number 4
Be prepared to discuss your flexibility regarding shifts. Highlighting your willingness to work early mornings, late evenings, and weekends will demonstrate your commitment to meeting the needs of the business and its guests.
We think you need these skills to ace Food & Beverage Host
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Food & Beverage Host position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: Even if you don't have direct experience in hospitality, think about any customer service roles you've held. Emphasise your friendly demeanour, communication skills, and any relevant experiences that showcase your ability to provide exceptional service.
Craft a Compelling Cover Letter: Use your cover letter to express your enthusiasm for The Macallan brand and the role. Mention why you want to work there and how your values align with their culture. Be sure to highlight your willingness to learn and adapt.
Proofread Your Application: Before submitting, double-check your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Food & Beverage Host role.
How to prepare for a job interview at Edrington
✨Know the Brand Inside Out
Before your interview, make sure you have a solid understanding of The Macallan and its portfolio. Familiarise yourself with their products, values, and what sets them apart in the ultra-premium spirits market. This knowledge will help you demonstrate your enthusiasm and alignment with their brand ethos.
✨Showcase Your Customer Service Skills
As a Food & Beverage Host, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for guests. Highlight your friendly demeanour and ability to create memorable experiences, as this aligns perfectly with the role's expectations.
✨Demonstrate Flexibility and Team Spirit
The role requires working various shifts, including weekends and early mornings. Be ready to discuss your availability and willingness to adapt to different schedules. Emphasising your teamwork skills will also show that you can thrive in a collaborative environment.
✨Prepare Questions About the Role
Interviews are a two-way street, so come prepared with thoughtful questions about the position and the company culture. Inquire about training opportunities, team dynamics, and how success is measured in the role. This shows your genuine interest and helps you assess if it's the right fit for you.