At a Glance
- Tasks: Deliver exceptional food and drink service, creating a luxury experience for guests.
- Company: Join Edrington, a leader in ultra-premium spirits with a culture of excellence.
- Benefits: Earn £13.45 per hour, enjoy private healthcare, and generous product allowances.
- Other info: Inclusive culture celebrating diverse perspectives and offering excellent career growth.
- Why this job: Be part of a world-class brand and make a real impact on guest experiences.
- Qualifications: Customer service skills, a positive attitude, and a willingness to learn are essential.
The predicted salary is between 15736 - 15736 £ per year.
Edrington’s vision is to give more by crafting exceptional ultra-premium spirit brands. The Macallan is our central focus, supported by Highland Park and The Glenrothes in the single malt category. Our portfolio is completed with Brugal rum from the Dominican Republic, Wyoming Whiskey in the American Whiskey category and Valdespino sherry from Jerez in Spain. Edrington also has a strategic partnership with No.3 London Dry Gin. Our principal shareholder is a charitable trust, so we were built to make a world of difference. Discover a place where values define our culture. The home of exceptional brands, where people and teams thrive.
Salary £13.45 per hour – £15,736.50 per annum 22.5 hours per week (Thursday, Friday & Saturday). Shift allowance will be paid where applicable when shifts are worked.
Save for retirement and invest in your future - pension contributions (employee up to 8.75%, employer up to 14%). Share in our success with up to 10% Share Reward scheme (subject to eligibility). Private medical insurance that covers the cost of private healthcare and includes round the clock access to GP services and menopause health line. 24/7 support for you and your loved ones to counselling, life coaching and information on financial, mental, and physical wellbeing. Experience our exceptional brands with a generous annual product allowance, plus at least 20% discount in our staff shop. Embrace work-life harmony with 26 weeks’ paid maternity, paternity and adoption leave, and up to five paid carers leave days a year.
Embrace Excellence
The Macallan Food & Beverage Assistant on The Macallan Estate will ensure that all guests are given a world class luxury experience of The Macallan with exceptional customer service that exceeds all expectations of our guests, to inspire lifelong enthusiastic brand advocacy of The Macallan. You will support delivery of an inspiring and exciting brand experience of The Macallan through exceptional presentation of all food and drink related service, across TimeSpirit, The Macallan Bar, and The Macallan Estate. You will help create a world class environment, creating the ultimate customer experience; an experience to be enjoyed by anyone who visits The Macallan Estate.
Make an Impact:
- Support delivery of a world‑class Macallan brand experience at The Macallan Estate
- Develop strong knowledge of, and passion for, The Macallan
- Maintain exceptional housekeeping and service standards across all Food & Beverage areas
- Deliver outstanding guest service that consistently exceeds expectations
- Ensure all dining and service areas meet health, hygiene, and cleanliness standards
- Follow safe manual handling practices for food and drink supplies
- Set up and maintain Food & Beverage areas to agreed standards
- Ensure full compliance with HACCP and COSHH requirements
- Apply best‑practice stock control and rotation
Your Talent And Skills:
- Experience with breakfast, lunch, dinner and event service delivery would be favourable
- A positive attitude and a willingness to learn is essential
- Commitment to excellent customer service
- Strong numerical & literacy skills and good communication skills
- Basic food hygiene knowledge and understanding
- Basic bar knowledge
- Confident and smart with a mature, professional manner
- Friendly and approachable to all customers and colleagues alike
- Quality driven with high standards of cleanliness and attention to detail
- Strong personal standards of time keeping and a willingness to execute tasks perfectly
- Experience of working shifts – at times you will be required to work an early breakfast and late dinner shift, as well as weekends
- Calm under pressure
- A strong sense of ownership and pride
- Responsible handling of cash and credit card transactions
A Place For Everyone:
We’re proud of our inclusive culture – where unique experiences, ideas and perspectives are celebrated. We want everyone to feel respected and empowered to contribute to our success. Get involved. From colleague networks like Balance, Pride and Kick-Start to inclusion allies and DE&I champions, we encourage our people to be curious, get involved and help us make change happen.
Food and Beverage Assistant employer: Edrington
Edrington is an exceptional employer that prioritises a culture of values, inclusivity, and employee well-being. As a Food and Beverage Assistant at The Macallan Estate, you will enjoy competitive pay, generous benefits including private medical insurance, a share reward scheme, and a supportive work environment that fosters personal and professional growth. With a commitment to excellence and a focus on creating memorable experiences for guests, Edrington offers a unique opportunity to be part of a world-class brand while enjoying a harmonious work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Food and Beverage Assistant
✨Tip Number 1
Get to know the brand! Dive deep into The Macallan and its values. When you show genuine passion for the products during interviews, it’ll set you apart from the crowd.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family to nail down how you'd handle different guest scenarios. This will help you feel more confident when showcasing your skills in real-life situations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities right there, making it super easy for us to connect.
We think you need these skills to ace Food and Beverage Assistant
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for The Macallan and the food and beverage industry shine through. We want to see that you’re not just looking for a job, but that you genuinely care about providing an exceptional experience for our guests.
Tailor Your CV:Make sure your CV is tailored to the Food and Beverage Assistant role. Highlight any relevant experience you have in customer service or food handling, and don’t forget to mention your ability to work under pressure – it’s a must in this role!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at The Macallan Estate.
How to prepare for a job interview at Edrington
✨Know Your Brands
Before the interview, dive deep into Edrington’s portfolio, especially The Macallan. Familiarise yourself with the brand's history, values, and what makes it stand out in the ultra-premium spirits market. This knowledge will show your genuine interest and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Highlight situations where you went above and beyond to exceed expectations, as this role is all about creating a world-class experience for guests.
✨Demonstrate Team Spirit
Edrington values teamwork, so be ready to discuss how you’ve collaborated with others in previous roles. Share stories that illustrate your ability to work harmoniously with colleagues, especially in high-pressure environments like food and beverage service.
✨Ask Thoughtful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team culture, training opportunities, or how they maintain their high standards of cleanliness and service. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
