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For Companies At a Glance
- Tasks: Welcome visitors and deliver a 5-star experience at our distillery.
- Company: Join Highland Park Distillery, known for its exceptional whisky and hospitality.
- Benefits: Earn £13.91 per hour, with £20.86 on weekends, plus discounts and product allowances.
- Why this job: Be the face of our brand and create memorable experiences for guests.
- Qualifications: Enthusiastic, flexible, and great communication skills are essential; driving license preferred.
- Other info: Seasonal roles from April to September, with part-time and full-time options available.
Our Blend of Benefits
- Pay £13.91 per hour (£20.86 per hour at weekends)
- Generous annual product allowance and discount in our staff shop
- Seasonal roles run from 1st April 2025 to 30th September 2025
Embrace Excellence
We are excited to offer opportunities for Visitor Experience Hosts to join our team on a seasonal basis, with both part-time and full-time positions available. Based at the Highland Park Distillery and Albert Street shop in Orkney, you will play a key role in delivering exceptional customer service, consistently exceeding visitor expectations. As the welcoming face of our brand, you will engage and delight our guests, ensuring they enjoy a truly 5-star hospitality experience at every stage of their visit. Shifts will vary across weekdays and weekends; you will work predominantly 9.30am to 5.30pm; however, depending on business needs, there may be some evening work required.
Make an Impact
Reporting to the Visitor Experience Manager, key responsibilities include:
- Welcoming all visitors with professionalism whilst delivering a 5-star visitor experience in all areas of our Highland Park distillery.
- Providing distillery and virtual tour experiences, whisky tastings, and excellent retail customer service, imparting up-to-date whisky knowledge.
- Maintaining up-to-date stock knowledge regarding pricing, product origination, product function, and story.
- Through engagement and personal drive, ensure that every guest leaves having had a distinctive Highland Park experience.
- Ensuring excellent standards of housekeeping are maintained.
Your Talent and Skills
To be successful in this role, you have an enthusiastic, committed ‘can do’ approach to your work. You work well under pressure, enjoying working both within a team and individually. Excellent communication and interpersonal skills are important within this role. You have the flexibility to work a variety of shifts including weekend work and some evenings. A full, clean driving license is preferred as there may be occasional driving duties.
We’ve put together some criteria that we think is important for this role, but don’t worry if your experience and expertise isn’t an exact match. If you feel that you can add value to our role and to Edrington more broadly, we would welcome your application and be eager to learn more about you.
Application Closing Date: Friday 17th January 2025 and interviews to be held w/c 27th January.
Visitor Experience Hosts - Part time employer: Edrington Group
Contact Detail:
Edrington Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Experience Hosts - Part time
✨Tip Number 1
Familiarise yourself with Highland Park Distillery and its offerings. Understanding the history, products, and unique selling points will help you engage with visitors and provide them with an exceptional experience.
✨Tip Number 2
Showcase your customer service skills in any interactions you have before the interview. Whether it's through networking or casual conversations, demonstrating your enthusiasm for providing a 5-star experience can set you apart.
✨Tip Number 3
Be prepared to discuss your flexibility regarding shifts during the interview. Highlighting your willingness to work weekends and evenings will show that you're committed to meeting the needs of the business.
✨Tip Number 4
If you have any previous experience in hospitality or customer-facing roles, be ready to share specific examples of how you handled challenging situations or exceeded customer expectations. This will demonstrate your capability to thrive in this role.
We think you need these skills to ace Visitor Experience Hosts - Part time
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Visitor Experience Host position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personal Statement: Write a personal statement that reflects your enthusiasm for the role and the company. Mention specific aspects of the Highland Park Distillery that excite you and how you can contribute to delivering a 5-star visitor experience.
Highlight Relevant Experience: In your CV, emphasise any previous customer service roles or experiences that demonstrate your ability to engage with guests and provide excellent service. Use specific examples to showcase your communication and interpersonal skills.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Edrington Group
✨Show Your Enthusiasm
As a Visitor Experience Host, your enthusiasm is key. Make sure to express your passion for customer service and the whisky industry during the interview. Share any relevant experiences that highlight your commitment to providing exceptional visitor experiences.
✨Know Your Whisky
Familiarise yourself with the products offered at Highland Park Distillery. Be prepared to discuss different types of whisky, their origins, and tasting notes. This knowledge will not only impress your interviewers but also demonstrate your readiness to engage with guests.
✨Demonstrate Flexibility
The role requires working various shifts, including weekends and evenings. During the interview, emphasise your flexibility and willingness to adapt to changing schedules. Share examples of how you've successfully managed varying work hours in the past.
✨Highlight Teamwork and Communication Skills
Excellent communication and interpersonal skills are crucial for this role. Prepare to discuss instances where you worked effectively in a team or resolved conflicts. Show how your ability to connect with others can enhance the visitor experience.
