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- Tasks: Welcome visitors and deliver a 5-star experience at our distillery.
- Company: Join Highland Park, a renowned distillery known for its exceptional whisky.
- Benefits: Earn £13.91 per hour, with £20.86 on weekends, plus discounts and product allowances.
- Why this job: Be the face of our brand and create memorable experiences for guests.
- Qualifications: Enthusiastic, flexible, and great communication skills are essential; driving license preferred.
- Other info: Seasonal roles from April to September, with both full-time and part-time options.
The predicted salary is between 29000 - 42000 £ per year.
Pay £13.91 per hour (£20.86 per hour at weekends). Generous annual product allowance and discount in our staff shop. Seasonal roles run from 1st April 2025 to 30th September 2025.
We are excited to offer opportunities for Visitor Experience Hosts to join our team on a seasonal basis, with both part-time and full-time positions available. Based at the Highland Park Distillery and Albert Street shop in Orkney, you will play a key role in delivering exceptional customer service, consistently exceeding visitor expectations. As the welcoming face of our brand, you will engage and delight our guests, ensuring they enjoy a truly 5-star hospitality experience at every stage of their visit. Shifts will vary across weekdays and weekends; you will work predominantly 9.30am to 5.30pm. However, depending on business needs, there may be some evening work required.
Key responsibilities include:
- Welcoming all visitors with professionalism whilst delivering a 5-star visitor experience in all areas of our Highland Park distillery.
- Providing distillery and virtual tour experiences, whisky tastings, and excellent retail customer service, imparting up-to-date whisky knowledge.
- Maintaining up-to-date stock knowledge regarding pricing, product origination, product function, and story.
- Through engagement and personal drive, ensure that every guest leaves having had a distinctive Highland Park experience.
- Ensuring excellent standards of housekeeping are maintained.
Your Talent and Skills
To be successful in this role, you have an enthusiastic, committed ‘can do’ approach to your work. You work well under pressure, enjoying working both within a team and individually. Excellent communication and interpersonal skills are important within this role. You have the flexibility to work a variety of shifts including weekend work and some evenings. A full, clean driving license is preferred as there may be occasional driving duties.
Application Closing Date: Friday 17th January 2025 and interviews to be held w/c 27th January.
Visitor Experience Hosts - Full Time employer: Edrington Group
Contact Detail:
Edrington Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Experience Hosts - Full Time
✨Tip Number 1
Familiarise yourself with Highland Park Distillery and its offerings. Understanding the history, products, and unique selling points will help you engage with visitors and provide them with an exceptional experience.
✨Tip Number 2
Practice your communication skills by engaging with friends or family about whisky. Being able to explain concepts clearly and enthusiastically will be crucial in delivering tours and tastings.
✨Tip Number 3
Showcase your customer service skills in any interactions you have before the interview. Whether it's at a café or shop, demonstrating a positive attitude and willingness to help can set you apart.
✨Tip Number 4
Be prepared to discuss your flexibility regarding shifts during the interview. Highlighting your willingness to work weekends and evenings will show that you're committed to meeting the needs of the business.
We think you need these skills to ace Visitor Experience Hosts - Full Time
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Visitor Experience Host position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personal Statement: Write a compelling personal statement that showcases your enthusiasm for delivering exceptional customer service. Mention any relevant experience in hospitality or customer-facing roles, and express your passion for whisky and the Highland Park brand.
Highlight Relevant Skills: Emphasise your communication and interpersonal skills in your CV and cover letter. Provide examples of how you've successfully worked under pressure and contributed to a team environment, as these are crucial for the role.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for a role that involves engaging with guests.
How to prepare for a job interview at Edrington Group
✨Show Your Enthusiasm
As a Visitor Experience Host, your enthusiasm is key. Make sure to express your passion for customer service and the whisky industry during the interview. Share personal experiences that highlight your commitment to providing exceptional service.
✨Know Your Whisky
Familiarise yourself with the products offered at Highland Park Distillery. Be prepared to discuss different types of whisky, their origins, and tasting notes. This knowledge will demonstrate your dedication and ability to engage with guests effectively.
✨Demonstrate Teamwork Skills
Since the role involves working both individually and as part of a team, be ready to share examples of how you've successfully collaborated with others in previous roles. Highlight your ability to remain calm under pressure and support your colleagues.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company. This shows your genuine interest in the position and helps you understand what is expected of you. Inquire about the team dynamics or how success is measured in the Visitor Experience department.
