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- Tasks: Deliver exceptional customer service and create memorable experiences for visitors at our distillery.
- Company: Join a renowned brand with a commitment to inclusivity and excellence.
- Benefits: Earn £14.26 per hour, enjoy discounts, private healthcare, and pension contributions.
- Other info: Seasonal role with both part-time and full-time opportunities available.
- Why this job: Be the welcoming face of our brand and make a real impact on visitor experiences.
- Qualifications: Enthusiastic attitude, excellent communication skills, and flexibility for various shifts.
The predicted salary is between 11 - 17 £ per hour.
Our Blend of Benefits
- Salary £14.26 per hour (£21.39 per hour at weekends)
- Pension contributions (employee up to 8.75%, employer up to 14%)
- Private medical insurance that covers the cost of private healthcare and includes round the clock access to GP services and menopause health line
- 24/7 support for you and your loved ones to counselling, life coaching and information on financial, mental, and physical wellbeing
- Generous annual product allowance, plus at least 20% discount in our staff shop
Embrace Excellence
We are excited to offer opportunities for Visitor Experience Hosts to join our team on a seasonal basis, with both part-time and full-time positions available. Based at the Highland Park Distillery and Albert Street shop in Orkney, you will play a key role in delivering exceptional customer service, consistently exceeding visitor expectations. As the welcoming face of our brand, you will engage and delight our guests, ensuring they enjoy a truly 5-star hospitality experience at every stage of their visit.
Shifts will vary across weekdays and weekends, predominantly from 9.30am to 5.30pm, however depending on business needs there may be some evening work required. This is a seasonal role (Mid March until 30th September 2026). We have both full time and part time roles available (Part time hours 22.5 hours a week Mon-Sun/ Full time hours 37.5 hours a week Mon-Sun). Please answer the questions on your application to select whether you would like to be considered for full time, part time or both.
Make an Impact
Reporting to the Visitor Experience Manager, key responsibilities include:
- Welcoming all visitors with professionalism whilst delivering a 5-star visitor experience in all areas of our Highland Park distillery
- Providing distillery and virtual tour experiences, whisky tastings and excellent retail customer service, imparting up to date whisky knowledge
- Maintaining up to date stock knowledge regarding pricing, product origination, product function and story
- Through engagement and personal drive ensure that every guest leaves having had a distinctive Highland Park experience
- Ensuring excellent standards of housekeeping are maintained
Your Talent and Skills
To be successful in this role, you have an enthusiastic, committed ‘can do’ approach to your work. You work well under pressure, enjoying working both within a team and individually. Excellent communication and interpersonal skills are important within this role. You have the flexibility to work a variety of shifts including weekend work and some evenings. A full, clean driving license is required as there may be occasional driving duties.
Applications close Sunday 15th February 2026 (Interviews will take place the following week).
A Place For Everyone
We’re proud of our inclusive culture – where unique experiences, ideas and perspectives are celebrated. We want everyone to feel respected and empowered to contribute to our success. Get involved. From colleague networks like Balance, Pride and Kick-Start to inclusion allies and DE&I champions, we encourage our people to be curious, get involved and help us make change happen.
Seasonal Visitor Experience Host in Kirkwall employer: Edrington Group
Contact Detail:
Edrington Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Seasonal Visitor Experience Host in Kirkwall
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Highland Park Distillery. Familiarise yourself with their values and what makes them unique. This will help you connect better during the conversation.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering a 5-star experience, think of examples from your past where you've gone above and beyond for a customer. Be ready to share these stories!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you’re serious about the role and respect the company’s image.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re keen on joining our team. Don’t forget to highlight your enthusiasm for the role in your interview!
We think you need these skills to ace Seasonal Visitor Experience Host in Kirkwall
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you’re excited about the role and ready to deliver a 5-star experience to our visitors.
Tailor Your Application: Make sure to customise your application to highlight relevant skills and experiences. Mention any previous roles where you’ve provided exceptional service or worked in a team, as this is key for us!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Visitor Experience Host position.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role you’re interested in.
How to prepare for a job interview at Edrington Group
✨Know Your Whisky
Brush up on your whisky knowledge before the interview. Familiarise yourself with the different types of whisky, the distillation process, and what makes Highland Park unique. This will not only impress your interviewers but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about times when you went above and beyond to ensure a great experience for guests. This is crucial for a Visitor Experience Host, so make sure to highlight these moments.
✨Be Ready for Shift Flexibility
Since the role requires flexibility with shifts, be prepared to discuss your availability openly. Mention your willingness to work weekends and evenings, as this shows your commitment and adaptability, which are key traits for this position.
✨Embrace the Company Culture
Research the company’s values and culture, especially their focus on inclusivity and teamwork. Be ready to share how your personal values align with theirs and how you can contribute to creating a welcoming environment for all visitors.