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For Companies At a Glance
- Tasks: Create unforgettable experiences for guests and coordinate amazing events at The Macallan Estate.
- Company: Join a renowned brand known for excellence and inclusivity.
- Benefits: Enjoy competitive pension contributions, private healthcare, and generous discounts on products.
- Other info: Join a diverse team that values your unique perspective and encourages personal growth.
- Why this job: Be the face of luxury experiences and make a real impact on guest satisfaction.
- Qualifications: Strong communication skills, attention to detail, and experience in events or sales.
The predicted salary is between 30000 - 40000 £ per year.
Our Blend of Benefits
- Save for retirement and invest in your future - pension contributions (employee up to 8.75%, employer up to 14%)
- Share in our success with up to 10% Share Reward scheme (subject to eligibility)
- Private medical insurance that covers the cost of private healthcare and includes round the clock access to GP services and menopause health line
- 24/7 support for you and your loved ones to counselling, life coaching and information on financial, mental, and physical wellbeing
- Experience our exceptional brands with a generous annual product allowance, plus at least 20% discount in our staff shop
- Embrace work-life harmony with 26 weeks’ paid maternity, paternity and adoption leave, and up to five paid carers leave days a year
Embrace Excellence
The Guest Experience Executive at The Macallan Estate is the key role that builds, coordinates and delivers all events and experiences on the Estate from initial enquiry, delivery and experience follow up as well as managing guest satisfaction. The Guest Experience Executive will actively engage with all guest groups from internal colleagues to UHNWIs to deliver 5* experiences in line with The Macallan brand and exceed guest expectations at all guest touch points. The Guest Experience Executive will be responsible for actively selling The Macallan Estate Experiences to a variety of clients from Corporate, to private clients and the general public.
Make an Impact
- Act as first point of contact for all guest experience and event enquiries
- Structure visits to align with guest, market, and brand requirements
- Coordinate cross‑departmental delivery of each experience
- Issue Function Instructions and manage planning update
- Manage bookings, accommodation, transport, suppliers, invoicing, and payments
- Plan and deliver experiences for groups up to 200+ guests
- Source and manage external contractors
- Capture event costs and liaise with Finance to ensure timely invoicing
- Deliver UHNW/HNW, private bespoke, corporate, and brand‑led events
- Support brand education for trade partners and stakeholders
- Host fishing guests, media, and PR visits
- Welcome guests, build DMC relationships, manage site visits and show rounds
- Support delivery of the Estate corporate strategy
Your Talent and Skills
- Can communicate at all levels
- Highly organised individual who shows exceptional attention to detail
- Shows well developed written as well as verbal communication skills
- IT fluency with strong working knowledge of Microsoft Office suite of programmes
- Experience within the events industry
- Networking skills, creativity and be a strong problem solver
- Tenacity and a desire to exceed expectations at all stages of the guest experience
- Has a team mentality that allows for cross function working
- Desirable: Event planning and proactive sales experience
We’ve put together some criteria that we think is important for this role, but don’t worry if your experience and expertise isn’t an exact match. If you feel that you can add value to our role and to Edrington more broadly, we would welcome your application and be eager to learn more about you.
A Place For Everyone
We’re proud of our inclusive culture – where unique experiences, ideas and perspectives are celebrated. We want everyone to feel respected and empowered to contribute to our success.
Get involved. From colleague networks like Balance, Pride and Kick-Start to inclusion allies and DE&I champions, we encourage our people to be curious, get involved and help us make change happen.
Guest Experience Executive employer: Edrington Group
Contact Detail:
Edrington Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Executive
✨Tip Number 1
Network like a pro! Get out there and connect with people in the events industry. Attend local meetups, join online forums, or even hit up social media groups. The more connections we make, the better our chances of landing that Guest Experience Executive role.
✨Tip Number 2
Show off your personality! When you get the chance to chat with potential employers, let your passion for guest experiences shine through. We want to see your creativity and problem-solving skills in action, so don’t hold back on sharing your ideas!
✨Tip Number 3
Be prepared for anything! Research The Macallan Estate and its brand values before any interviews. We need to know how to align our experiences with their expectations, so come armed with examples of how you can deliver those 5* experiences they’re after.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of our team. Let’s make this happen together!
We think you need these skills to ace Guest Experience Executive
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the Guest Experience Executive role shine through. We want to see how much you care about creating exceptional experiences and exceeding guest expectations.
Tailor Your Application: Make sure to customise your application to highlight relevant skills and experiences that align with the job description. We love seeing how your background fits with our values and the specific requirements of the role.
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on communicating your ideas effectively.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Edrington Group
✨Know the Brand Inside Out
Before your interview, dive deep into The Macallan brand. Understand its history, values, and what sets it apart in the luxury market. This knowledge will not only impress your interviewers but also help you articulate how you can contribute to delivering those 5* experiences.
✨Showcase Your Organisational Skills
As a Guest Experience Executive, being organised is key. Prepare examples from your past experiences where you successfully managed events or projects. Highlight your attention to detail and how you coordinated various elements to ensure everything ran smoothly.
✨Demonstrate Your Communication Prowess
Since this role involves engaging with diverse guest groups, practice articulating your thoughts clearly and confidently. Be ready to discuss how you've effectively communicated with different stakeholders in previous roles, showcasing your ability to adapt your style to suit the audience.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving skills. Think of specific challenges you've faced in event planning or guest management and how you overcame them. This will show your tenacity and creativity in exceeding guest expectations, which is crucial for this role.