Guest Experience Assistant

Salary £13.39 per hour, £15,670 per annum (22.5 hours per week)

• Pension contributions (employee up to 8.75%, employer up to 14%)
• Share Reward scheme (subject to eligibility)
• Private medical insurance that covers the cost of private healthcare and includes round the clock access to GP services and menopause health line
• 24/7 support for you and your loved ones to counselling, life coaching and information on financial, mental, and physical wellbeing
• Generous annual product allowance, plus at least 20% discount in our staff shop
• 26 weeks’ paid maternity, paternity and adoption leave, and up to five paid carers leave days a year

An exciting opportunity has arisen within The Macallan Estate. As the Guest Experience Assistant, you will ensure that all guests are given a world class luxury experience of The Macallan with exceptional customer service that exceeds all expectations of our guests, to inspire lifelong enthusiastic brand advocacy of The Macallan. You will offer a world class service, creating the ultimate customer experience; an experience to be enjoyed by anyone who visits The Macallan Boutique. Working 3 days from 7, Monday to Sunday, including evening work.

To welcome all guests with a passionate and exceptional customer service and inspire all guests to become enthusiastic ambassadors of The Macallan. Be willing to develop knowledge of and passion for The Macallan and become the ultimate ambassador for The Macallan, whisky, Speyside, and Scotland. Maintain impeccable standards of grooming and appearance, in line with the grooming and appearance guidelines at The Macallan Estate. Follow all procedures, systems and processes as set out by The Macallan Estate and across the wider Edrington business. Help guests with any accessibility needs across The Macallan Estate, which could include driving our mobility transport. Provide support for The Macallan Hosts with the delivery of world class experiences. Ensure the Macallan tasting areas are consistently set-up and maintained to the agreed standard. Frequent use of booking and till systems on computers and other devices. Maximise every opportunity to exceed guest expectations and recommend experiences and products. Retain up to date stock knowledge with regards to pricing, product origination, product function and story. Be fully aware of all bespoke product offerings across the brand range e.g. engraving.

To be successful in this role, you enjoy working with guests and have excellent communication skills. You have the ability to learn and retain information about The Macallan brand and its heritage. You have high attention to detail. You take a 'can do' approach to tasks, along with good timekeeping and a willingness to execute tasks to a high standard. Additionally, you are proficient in handling cash and credit card transactions.

We’ve put together some criteria that we think is important for this role, but don’t worry if your experience and expertise isn’t an exact match. If you feel that you can add value to our role and to Edrington more broadly, we would welcome your application and be eager to learn more about you.

Applications close 26th February 2026.

We’re proud of our inclusive culture – where unique experiences, ideas and perspectives are celebrated. We want everyone to feel respected and empowered to contribute to our success. Get involved. From colleague networks like Balance, Pride and Kick-Start to inclusion allies and DE&I champions, we encourage our people to be curious, get involved and help us make change happen.