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- Tasks: Provide top-notch tech support and resolve client issues in a dynamic environment.
- Company: Join a leading beverages company with a focus on innovation and teamwork.
- Benefits: Enjoy hybrid work flexibility, competitive benefits, and opportunities for growth.
- Why this job: Make a real difference by helping clients and enhancing their tech experience.
- Qualifications: Proven Service Desk experience and strong communication skills required.
- Other info: This is an 18-month fixed-term contract with excellent career development potential.
The predicted salary is between 30000 - 42000 £ per year.
A leading beverages company is seeking a Service Desk Analyst to provide high-quality technology support. This role involves managing incidents and resolving client issues across Edrington's Glasgow facilities.
The successful candidate will have proven Service Desk experience, strong IT Service Management knowledge, and communication skills.
This is an 18-month fixed-term contract offering hybrid work flexibility and several employee benefits, closing applications on March 24, 2026.
IT Service Desk Analyst — Hybrid Work, Growth & Benefits in Glasgow employer: Edrington Group
Contact Detail:
Edrington Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst — Hybrid Work, Growth & Benefits in Glasgow
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the company. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your IT Service Management knowledge. We want to show that we know our stuff and can handle those client issues like a champ!
✨Tip Number 3
Practice common interview questions, especially those related to service desk scenarios. We need to demonstrate our problem-solving skills and communication prowess.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows that we’re serious about joining the team.
We think you need these skills to ace IT Service Desk Analyst — Hybrid Work, Growth & Benefits in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT Service Management. We want to see how your skills match the role, so don’t be shy about showcasing your Service Desk experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Service Desk Analyst role. We love seeing enthusiasm and a bit of personality, so let us know what excites you about this opportunity.
Showcase Your Communication Skills: Since this role involves resolving client issues, it’s crucial to demonstrate your communication skills. In your application, give examples of how you've effectively communicated with clients or team members in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Edrington!
How to prepare for a job interview at Edrington Group
✨Know Your Tech Inside Out
Make sure you brush up on your IT Service Management knowledge. Familiarise yourself with common incidents and resolutions that a Service Desk Analyst might encounter, especially in a beverages company setting. This will show that you're not just knowledgeable but also genuinely interested in the role.
✨Practice Your Communication Skills
Since strong communication skills are key for this position, practice explaining technical concepts in simple terms. You might be asked to demonstrate how you would handle a client issue, so think about how you can convey your thought process clearly and effectively.
✨Research the Company Culture
Take some time to understand Edrington's values and culture. Knowing what they stand for can help you tailor your answers to align with their expectations. Plus, it shows that you’re proactive and genuinely interested in being part of their team.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and growth opportunities within the company. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.