At a Glance
- Tasks: Provide top-notch tech support and solve IT issues for users across various sites.
- Company: Join Edrington Group, a leader in the industry with a focus on quality service.
- Benefits: Enjoy hybrid working, pension contributions, medical insurance, and more.
- Other info: Dynamic work environment with opportunities for growth and development.
- Why this job: Make a real difference by improving service desk operations and supporting users.
- Qualifications: Strong ITSM knowledge, customer service skills, and ITIL certification required.
The predicted salary is between 30000 - 40000 £ per year.
Edrington Group seeks a Service Desk Analyst in Glasgow to provide high-quality technology support across their sites.
The role emphasizes solving IT issues, managing incidents, and improving service desk operations.
The ideal candidate possesses strong ITSM knowledge, customer service skills, and ITIL certification.
The position offers hybrid working and a comprehensive benefits package including pension contributions and medical insurance.
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We think you need these skills to ace Hybrid Service Desk Analyst - ITSM Pro & End-User Support in Glasgow
ITSM Knowledge
Customer Service Skills
ITIL Certification
Incident Management
Problem-Solving Skills
Service Desk Operations
Technical Support
