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For Companies At a Glance
- Tasks: Deliver world-class luxury experiences and inspire brand loyalty at The Macallan Estate.
- Company: Join a renowned brand with a commitment to excellence and inclusivity.
- Benefits: Competitive pay, generous discounts, private healthcare, and extensive leave options.
- Other info: Inclusive culture encouraging diverse perspectives and personal development.
- Why this job: Be part of a dynamic team that values your contributions and offers growth opportunities.
- Qualifications: Charismatic, people-oriented individuals with a passion for luxury customer service.
The predicted salary is between 27000 - 28000 £ per year.
Our Blend of Benefits
- 12 month FTC
- Salary £13.45 per hour plus shift allowance
- Pension contributions (employee up to 8.75%, employer up to 14%)
- Up to 10% Share Reward scheme (subject to eligibility)
- Private medical insurance that covers the cost of private healthcare and includes round the clock access to GP services and menopause health line
- 24/7 support for you and your loved ones to counselling, life coaching and information on financial, mental, and physical wellbeing
- Generous annual product allowance, plus at least 20% discount in our staff shop
- 26 weeks’ paid maternity, paternity and adoption leave, and up to five paid carers leave days a year
Embrace Excellence
The Macallan Guest Experience Assistant ensures every visitor to The Macallan Estate receives a world‑class luxury experience delivered through exceptional service. By providing warm hospitality and expert knowledge, you will inspire lasting brand advocacy and create an outstanding experience for all guests of The Macallan Boutique.
Make an Impact
- Deliver exceptional, brand‑led service that inspires guests to become ambassadors of The Macallan
- Work and communicate effectively across The Macallan Estate, maintaining impeccable presentation standards
- Adhere to all estate and Edrington procedures, ensuring health, safety, and operational excellence
- Remain fully attentive to guest needs, including concierge and accessibility support
- Build strong brand and product knowledge through training and continuous learning
- Maintain tasting areas to agreed presentation standards
- Confidently use booking and till systems
- Proactively exceed guest expectations by recommending relevant experiences and products
- Stay informed on local insights and events to enhance the guest experience
- Maintain up‑to‑date knowledge of products, pricing, and bespoke offerings
- Professionally upsell through warm, diplomatic engagement
- Follow best‑practice stock control, rotation, security, and payment handling
Your Talent and Skills
- A strong, charismatic, positive and upbeat people person
- Ability to learn and retain information about The Macallan brand and the brand heritage
- Additional fluent language skills (oral) would be a distinct advantage
- Confident, smart and takes immense pride in their appearance
- Very friendly and approachable to all guests and colleagues alike
- Driven to deliver the highest standards of luxury customer service and experience
- Flexible, ‘can do’ approach to tasks and work activity
- Strong personal standards of time keeping and a willingness to execute tasks perfectly
- A strong sense of ownership and pride
- Experience of processing high value transactions in a discreet and professional manner
We’ve put together some criteria that we think is important for this role, but don’t worry if your experience and expertise isn’t an exact match. If you feel that you can add value to our role and to Edrington more broadly, we would welcome your application and be eager to learn more about you.
Closing Date: 5th May
Please note this is a 12 month FTC
A Place For Everyone
We’re proud of our inclusive culture – where unique experiences, ideas and perspectives are celebrated. We want everyone to feel respected and empowered to contribute to our success. Get involved. From colleague networks like Balance, Pride and Kick-Start to inclusion allies and DE&I champions, we encourage our people to be curious, get involved and help us make change happen.
Guest Experience Assistant in Aberlour employer: Edrington Group
Contact Detail:
Edrington Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Assistant in Aberlour
✨Tip Number 1
Get to know The Macallan brand inside out! Familiarise yourself with their products, heritage, and values. This will not only help you stand out during interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your people skills! As a Guest Experience Assistant, you'll be interacting with guests all day. Role-play scenarios with friends or family to boost your confidence and ensure you're ready to deliver that warm hospitality.
✨Tip Number 3
Stay updated on local events and insights that could enhance the guest experience. This knowledge can give you an edge in interviews and help you connect better with guests once you land the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and genuinely interested in joining our team at The Macallan.
We think you need these skills to ace Guest Experience Assistant in Aberlour
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how your unique traits make you a great fit for The Macallan.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Guest Experience Assistant role. We love seeing candidates who take the time to connect their background with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and how it relates to delivering exceptional service at The Macallan.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Edrington Group
✨Know Your Brand
Before the interview, dive deep into The Macallan brand and its heritage. Familiarise yourself with their products, values, and what sets them apart in the luxury market. This knowledge will not only impress your interviewers but also show your genuine interest in the role.
✨Showcase Your People Skills
As a Guest Experience Assistant, your ability to connect with people is crucial. Prepare examples from your past experiences where you provided exceptional customer service or resolved conflicts. Highlight your friendly and approachable nature, as this is key to creating a welcoming atmosphere for guests.
✨Dress to Impress
First impressions matter, especially in a luxury environment. Make sure to dress smartly and maintain impeccable presentation standards. This reflects your understanding of the brand's values and your commitment to delivering a high-end experience.
✨Prepare for Situational Questions
Expect questions that assess how you would handle specific guest scenarios. Think about times when you went above and beyond for a customer or how you managed a challenging situation. Practising these responses will help you demonstrate your proactive approach to exceeding guest expectations.