Assistant Service Manager – Empowering Lives in St Ives, Cambridgeshire
Location: St Ives, Cambridgeshire
Salary: £31,847 per annum
Hours: 35 hours per week
Contract: Permanent
Shift pattern: 5 days a week with alternate weekends
Closing date: Monday 26th October 2026, with interviews planned for week commencing 2nd November 2026
Why Work For Us?
Join an award-winning organization dedicated to excellence. In 2025, we were proudly recognized as a Top 10 Best Charity to Work For in the UK and a Top 50 Best Large Company to Work For in the UK, holding an Outstanding rating by Best Companies and a 4.1 employer rating on Indeed.
- Financial Flexibility:Excellent rates of pay and HasteePay, giving you access to your wages as you earn them.
- Work-Life Balance:30 days holiday (including bank holidays) and flexible rotas.
- Professional Development:Full comprehensive training and access to industry-recognized formal qualifications.
- Recognition:Monthly Employee of the Month awards and an annual employee awards evening.
- Wellbeing:Access to an Employee Assistance Programme (EAP) for you and your family, plus a cycle-to-work scheme.
- Perks: £200 staff referral scheme, company pension, and access to various employee discounts.
Main responsibilities
- To ensure the delivery of person-centred support through coaching and managing a team of staff.
- Ensuring there are safe staffing levels across the services at all times.
- Liaise closely with other professionals, as well as having regular contact with family and friends of the people we support.
- Provide a supportive role within staff recruitment and retention activities.
- To act as a role model and mentor for staff.
- To support the Service Manager and be responsible for identified delegated tasks.
- Act as First Tier for on-call on a rota basis; proactively makes decisions and recommend actions as appropriate. This rota is shared across all managers and is typically an average of 1 week in every 3 months.
Requirements:
To be considered for this role, it is essential you are:
- experienced at supporting people who have learning and physical disabilities and have experience of Autism,
- able to coach and mentor staff with confidence through experience,
- proactive, dynamic and adaptable,
- able to recognise that families have an important part in the person’s life and have insightful and valuable contributions,
- driven and passionate,
- able to think outside the box,
- able to undertake administration tasks in a timely and organised manner,
- confident in following support agreements, plans and policies at all times,
- able to work as a team but also confident at lone working,
- able to work flexibly, including weekends and evenings,
- qualified, working towards or be willing to work towards, the Level 3 Diploma in Health and Social Care, and
- are a driver with your own car.
The role:
- Are you an experienced Support Worker looking for a new challenge?
- In your career, have you supervised others or led a team?
- Would you like to work for a not-for-profit charity where you are valued and invested in?
They are looking for a day-to-day team manager who is:
“experienced in learning disability, is compassionate and who really cares to go that extra mile to support our 27 year old daughter to live the best life experiences on a day to day basis. Our daughter needs 2:1 support to ensure her needs can be met. Her disability means she relies on her support team for absolutely everything but her determination, happiness and smile shine through which is infectious. If you are adventurous and have enthusiasm, energy and zest for life, we'd love to hear from you.”
About Us
The Edmund Trust & Eddie’s has been proudly supporting people across the East of England with learning & physical disabilities, autism and complex needs for over seventy years. We work to provide lifelong opportunities and create positive lifestyles for people to be equal and active members of the community.
We provide person-centred support, allowing individuals to choose how they want to live their lives, enabling them to reach their full potential. We encourage people to achieve their aspirations with outcome focused support. Working alongside our values of Commitment, Collaboration and Positive Interactions.
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