At a Glance
- Tasks: Provide expert technical support and manage customer inquiries in a dynamic team.
- Company: Join a pioneering optics and photonics company with a global presence.
- Benefits: Enjoy a competitive salary, bonus, private medical, and a pension scheme.
- Other info: Full-time role with opportunities for growth and collaboration across global teams.
- Why this job: Be the linchpin of customer support while showcasing your expertise creatively.
- Qualifications: Bachelor's degree in science or engineering; fluent in German and English.
The predicted salary is between 30000 - 40000 £ per year.
Are you ready to be part of a pioneering team? Do you have a passion for optics and photonics? Want to work alongside innovative, dynamic individuals from around the globe? We are currently looking for a Product Support Engineer - German Speaker (f/m/d) to join our bustling team in York (UK) or Mainz (Germany).
As a Product Support Engineer - German Speaker, you will be the linchpin of our European customer support team. Your day-to-day activities will include providing expert technical assistance, product recommendations, and handling a diverse range of customer inquiries. You will manage accounts, collaborate with global teams, and support engaging marketing initiatives. Additionally, you will have opportunities to showcase your expertise by writing articles and designing demos, a role that is anything but ordinary!
Hours of Work: Full-time, Monday to Friday.
Location: York (UK) or Mainz (Germany)
Requirements:
- Bachelor’s degree in science or engineering
- Fluent in German and English
- Proficient with MS Office
- Strong communication and problem-solving skills
Benefits:
- Company pension scheme
- Bonus
- Private medical
Product Support Engineer - German Speaker in York employer: Edmund Optics
Join a forward-thinking company that values innovation and collaboration, where as a Product Support Engineer - German Speaker, you will thrive in a vibrant work culture that encourages personal and professional growth. With competitive benefits including a company pension scheme, bonuses, and private medical insurance, our York (UK) or Mainz (Germany) locations offer a unique opportunity to work with cutting-edge technology alongside passionate colleagues from around the world. Embrace the chance to make a meaningful impact while enjoying a supportive environment that fosters creativity and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Product Support Engineer - German Speaker in York
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. A friendly chat can give us insights into the company culture and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to product support and technical problem-solving. We can even role-play with a friend to boost our confidence!
✨Tip Number 3
Showcase your passion for optics and photonics during interviews. Share any relevant projects or experiences that highlight your expertise. Let’s make sure they see how excited we are about the role!
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the position. Plus, it’s just good manners!
We think you need these skills to ace Product Support Engineer - German Speaker in York
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for optics and photonics shine through. We want to see that you’re genuinely excited about the role and how you can contribute to our innovative team.
Tailor Your CV:Make sure your CV is tailored to the Product Support Engineer position. Highlight relevant experience, especially in technical support and customer service, and don’t forget to mention your language skills in German and English!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon unless it’s relevant. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Edmund Optics
✨Know Your Stuff
Make sure you brush up on your optics and photonics knowledge. Familiarise yourself with the products you'll be supporting, as well as any recent developments in the field. This will not only help you answer technical questions but also show your passion for the industry.
✨Show Off Your Language Skills
Since this role requires fluency in both German and English, practice speaking about technical topics in both languages. You might be asked to switch between them during the interview, so being comfortable in both will definitely give you an edge.
✨Prepare for Customer Scenarios
Think of some common customer inquiries you might encounter and how you would handle them. Be ready to demonstrate your problem-solving skills and communication style, as these are crucial for a Product Support Engineer.
✨Engage with the Team Spirit
This role involves collaboration with global teams, so be prepared to discuss how you work in a team environment. Share examples of past experiences where you successfully collaborated with others, and highlight your ability to contribute to marketing initiatives or write articles.
