At a Glance
- Tasks: Process customer orders, issue quotes, and provide support via email, phone, and web chat.
- Company: Join Edmund Optics®, a leader in optics and photonics technology.
- Benefits: Competitive salary, performance incentives, private medical insurance, and gym membership.
- Other info: Extensive training opportunities and a chance to make a real impact.
- Why this job: Be part of a dynamic team that values your skills and fosters career growth.
- Qualifications: Experience in customer service, excellent communication, and attention to detail required.
The predicted salary is between 28500 - 28750 £ per year.
Are you passionate about delivering outstanding customer service? Do you thrive in a fast-paced environment where your organisational skills can shine? Are you looking to join a dynamic team that values your expertise and fosters career growth? We are currently looking for an Order Entry & Customer Service Advisor to join our bustling team in York. This is an exciting opportunity to become an essential part of a growing organisation that stands out in the customer service sector!
Hours of Work: full time
Order Entry & Customer Service Advisor Duties: As an integral member of our team, your role involves issuing quotes, processing customer orders and returns, creating accounts, conducting credit checks, and providing support through email, telephone, and web chat. Your excellent communication will ensure our customers feel valued and confident in our services.
Order Entry & Customer Service Advisor Requirements:
- Proven experience in a customer service or order processing role within a similar environment
- Exceptional ability to provide outstanding customer experiences
- Meticulous attention to detail and organisational skills
- Professional demeanour with excellent communication skills, including a friendly telephone manner
- Proficiency in using MS Office and an aptitude for learning new systems (experience with SAP is advantageous)
Order Entry & Customer Service Advisor Benefits:
- Competitive salary package and performance-based incentives
- Company pension scheme to secure your future
- Private medical and dental insurance for peace of mind
- Extensive training and development opportunities to enhance your skills
- Subsidised gym membership to support your well-being
Meet the Organisation: Who We Are and What We Do: Edmund Optics® is a leading global manufacturer and supplier of high-quality optics, imaging, and photonics technology. Recognised as one of the largest suppliers of off-the-shelf optical components and trusted partner for customised solutions, we serve diverse markets including diagnostics, electronics, machine vision, automation, and research and development. With state-of-the-art manufacturing and a broad distribution network, we pride ourselves on innovation and excellence across the globe.
If you think you are perfect for this Order Entry & Customer Service Advisor role, don’t wait – APPLY NOW and take the next step in your career with us! Join a forward-thinking company where your skills will make a real difference, and your career will soar.
Order Entry & Customer Service Advisor in Skelton employer: Edmund Optics
Edmund Optics® is an exceptional employer, offering a dynamic work environment in York where innovation meets collaboration. With a strong focus on employee growth, the company provides extensive training and development opportunities, alongside a competitive benefits package that includes private medical insurance and a company pension scheme. Join a team of motivated professionals dedicated to delivering outstanding customer service in the rapidly evolving optics industry.
StudySmarter Expert Advice🤫
We think this is how you could land Order Entry & Customer Service Advisor in Skelton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Edmund Optics. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Edmund Optics before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Order Entry & Customer Service Advisor in Skelton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Edmund Optics:Your cover letter is your chance to shine! Tell us why you want to work at Edmund Optics specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Edmund Optics!
How to prepare for a job interview at Edmund Optics
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
