(Senior) Sales Manager EMEA Marketplace (f/m/d)

Edmund Optics® is a leading manufacturer and supplier of optics, imaging, and photonics technology. Edmund Optics' state-of-the-art manufacturing capabilities combined with its global distribution network has earned it the position as being one of the largest suppliers of off-the-shelf optical components and a trusted partner when it comes to customized solutions. Supporting numerous markets around the globe, including advanced diagnostics, semiconductor & electronics, machine vision, automation, and R&D, Edmund Optics products are used in a variety of applications ranging from DNA sequencing to retinal eye scanning to high-speed factory automation.

Edmund Optics Europe, a US owned group consisting of Edmund Optics subsidiaries in Germany, UK, Netherlands and France, is responsible for sales, marketing, distribution, engineering and application support for a wide product range throughout Europe, the Middle East and Africa. Europe is one of the main growth markets for Edmund Optics globally, leading to a rapidly expanding and developing local team.

To accelerate our success and growth within the European Market, Edmund Optics Ltd. is looking for an experienced (Senior) Sales Manager to lead our EMEA Marketplace sales teams across product support, customer service and inside sales. The ideal candidate will be responsible for driving sales growth, building the industry’s best customer experience, and ensuring the smooth operation and development of the Marketplace Sales department.

Essential Functions:

• Develop and execute strategic plans to set and achieve EMEA sales targets and expand our customer base.
• Develop and implement regional customer service policies, standards, and processes to support business goals and scalability.
• Train, motivate and develop sales team leaders for product support, customer service and inside sales to achieve or exceed sales goals.
• Ensure a Customer First Culture with a collaborative team environment to continuously improve customer experience.
• Achieve and safeguard world-class customer service and support, regarding quality, speed, and method of reacting to and resolving customers’ needs.
• Identify emerging markets and shifts in the industry to capitalize on new opportunities using data.
• Assess and report on sales metrics, forecast future sales, and construct and manage budgets.
• Identify operational improvements from optimizing processes and systems to meet the customer needs and share such learnings with other global teams.
• Contract review authority for tenders and larger house accounts.
• Collaborate with other departments such as Marketing, Finance, Supply Chain, Quality Assurance and Distribution Centers to ensure seamless customer support, issue resolution and drive strategic initiatives.
• Infrequent travel required to visit key customers and channel partners to strengthen relationships, to participate in some tradeshows and visit our regional offices.

Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Your profile:

• Degree in Business Administration, Marketing, or a related field or technical background.
• Proven experience in a leadership role, ideally in a technical industry, such as photonics, electronics or physics.
• Strong business acumen with a deep understanding of B2B sales processes and customer dynamics.
• Excellent mentoring, coaching, and people management skills.
• Outstanding communication and interpersonal skills.
• Proficiency in CRM software and Microsoft Office.

What we offer:

A versatile and challenging position alongside a highly competitive employment package within our dynamic and successful corporation in a growing and future-proof industry. You will have the opportunity to work with highly motivated, self-driven and open-minded people with a great team spirit.

Edmund Optics provides a range of employee benefits alongside the salary package including:

• Company pension scheme.
• Private medical & dental insurance.
• Extensive training and development opportunities.
• Subsidised gym membership.
• Cycle to Work scheme.
• Company a lot more!

This office-based position can be located in York (UK) or Mainz (Germany), depending on the candidate's preference.