Product Support Manager EMEA (m/w/x)

Edmund Optics® is a leading manufacturer and supplier of optics, imaging, and photonics technology. Edmund Optics' state-of-the-art manufacturing capabilities combined with its global distribution network has earned it the position as being one of the largest suppliers of off-the-shelf optical components and a trusted partner when it comes to customized solutions. Supporting numerous markets around the globe, including advanced diagnostics, semiconductor & electronics, machine vision, automation, and R&D, Edmund Optics products are used in a variety of applications ranging from DNA sequencing to retinal eye scanning to high-speed factory automation.

Edmund Optics Europe, a US owned group consisting of Edmund Optics subsidiaries in Germany, UK, Netherlands and France, is responsible for sales, marketing, distribution, engineering and application support for a wide product range throughout Europe, the Middle East and Africa. Europe is one of the main growth markets for Edmund Optics globally, leading to a rapidly expanding and developing local team.

To accelerate our success and growth within the European Market, Edmund Optics Ltd. is looking for a Product Support Manager EMEA.

Essential Functions:

• Manage and develop the Product Support Team with the objective of customer satisfaction, revenue growth, high productivity and individual accountability.
• Efficiently schedule Sales & Applications Engineers to provide adequate phone, email, and chat coverage.
• Assist the Product Support Team with complex technical inquiries as needed, involve Solutions Engineers for technical issues and Regional Sales Managers when significant new opportunities are identified.
• Work towards continuous improvement of sales process and customers’ journey with Edmund Optics, develop, promote, and execute a long-term strategy for continuous improvement.
• Define and track key performance indicators (KPIs) and report them to the appropriate stakeholders.
• Participate in tradeshows and conferences.
• Interface with marketing to provide customer feedback and identify customer support needs to ensure EO’s service leadership.

Your profile:

• Degree in engineering, physics, mathematics, or hard science.
• Minimum of three (3) years’ experience in technical sales and/or product support.
• Proficiency in key optical engineering and physics concepts/optics industry experience preferred.
• Knowledge of company products, applications, capabilities and sourcing possibilities.
• Knowledgeable about sales and support processes.
• Proven leadership ability to manage people, build highly effective, diverse teams and create a positive working atmosphere.
• Fluent in English, additional language skills preferred.
• Strong organization skills.
• Able to identify key objectives, set goals, and execute plans.
• Excellent communication and presentation skills, both written and verbal.
• Travel willingness (occasional visits of tradeshows and other Edmund Optics sites).

What we offer:

A versatile and challenging position alongside a highly competitive employment package within our dynamic and successful corporation in a growing and future-proof industry. You will have the opportunity to work with highly motivated, self-driven and open-minded people with a great team spirit.

Edmund Optics provides a range of employee benefits alongside the salary package including:

• Company pension scheme.
• Private medical & dental insurance.
• Extensive training and development opportunities.
• Subsidized gym membership.
• Cycle to Work scheme.
• Company events.
• ...and a lot more!

This office-based position can be located in York (UK), Mainz (Germany) or Lyon (France), depending on the candidate's preference.