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For Companies At a Glance
- Tasks: Lead and develop the Product Support Team to enhance customer satisfaction and drive revenue growth.
- Company: Edmund Optics is a top manufacturer in optics and photonics, serving diverse global markets.
- Benefits: Enjoy competitive pay, private health insurance, training opportunities, and a vibrant team culture.
- Why this job: Join a dynamic team in a growing industry, making an impact in advanced technology applications.
- Qualifications: Degree in engineering or science with 3+ years in technical sales or product support required.
- Other info: Position available in York, Mainz, or Lyon; occasional travel for tradeshows may be needed.
The predicted salary is between 43200 - 72000 £ per year.
Edmund Optics is a leading manufacturer and supplier of optics, imaging, and photonics technology. Edmund Optics state-of-the-art manufacturing capabilities combined with its global distribution network has earned it the position as being one of the largest supplier of off-the-shelf optical components and a trusted partner when it comes to customized solutions. Supporting numerous markets around the globe, including advanced diagnostics, semiconductor & electronics, machine vision, automation, and R&D; Edmund Optics products are used in a variety of applications ranging from DNA sequencing to retinal eye scanning to high-speed factory automation.
Edmund Optics Europe, a US owned-group consisting of Edmund Optics subsidiaries in Germany, UK, Netherlands and France, is responsible for sales, marketing, distribution, engineering and application support for a wide product range throughout Europe, the Middle East and Africa. Europe is one of the main growth markets for Edmund Optics globally, leading to a rapidly expanding and developing local team.
To accelerate our success and growth within the European Market, Edmund Optics Ltd. is looking for a
Product Support Manager EMEA (f/m/d)
Highly competent and skilled, the Product Support Manager EMEA is responsible for managing the Product Support Team (the Sales & Applications Engineers) with the aim to maximize the level of service offered to Edmund Optics customers regarding products and applications. Responsibilities include team structuring for operational effectiveness, day to day team management, increasing regional customer satisfaction for technical and applications support activities.
Essential Functions:
Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Your profile:
What we offer:
A versatile and challenging position alongside a highly competitive employment package within our dynamic and successful corporation in a growing and future-proof industry. You will have the opportunity to work with highly motivated, self-driven and open-minded people with a great team spirit.
Edmund Optics provides a range of employee benefits alongside the salary package including:
This office-based position can be located in York (UK), Mainz (Germany) or Lyon (France), depending on the candidate’s preference.
Product Support Manager EMEA (f/m/d) employer: Edmund Optics
Contact Detail:
Edmund Optics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Manager EMEA (f/m/d)
✨Tip Number 1
Familiarize yourself with the optics and photonics industry. Understanding the key concepts and current trends will not only help you in interviews but also demonstrate your genuine interest in the field.
✨Tip Number 2
Network with professionals in the optics sector. Attend relevant conferences or webinars to connect with potential colleagues and learn more about the company culture at Edmund Optics.
✨Tip Number 3
Prepare to discuss your leadership experiences. Since the role involves managing a team, be ready to share specific examples of how you've successfully led teams and improved customer satisfaction in previous positions.
✨Tip Number 4
Research Edmund Optics' products and services thoroughly. Being able to speak knowledgeably about their offerings and how they relate to customer needs will set you apart during the interview process.
We think you need these skills to ace Product Support Manager EMEA (f/m/d)
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Product Support Manager EMEA position. Understand the key responsibilities and qualifications required, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in technical sales or product support, especially if it relates to optics or engineering. Use specific examples to demonstrate your leadership skills and ability to manage teams.
Showcase Communication Skills: Since excellent communication is crucial for this role, provide examples of how you've effectively communicated complex technical information in previous positions. This can be in your cover letter or during the interview process.
Tailor Your Application: Customize your CV and cover letter to reflect the values and goals of Edmund Optics. Mention your understanding of their products and markets, and express your enthusiasm for contributing to their growth in the EMEA region.
How to prepare for a job interview at Edmund Optics
✨Showcase Your Technical Knowledge
As a Product Support Manager, it's crucial to demonstrate your understanding of optical engineering and physics concepts. Be prepared to discuss specific products and applications you've worked with, and how your technical expertise can benefit the team and customers.
✨Highlight Leadership Experience
Since this role involves managing a team, share examples of your leadership experience. Discuss how you've built effective teams, managed diverse groups, and created a positive working atmosphere in previous positions.
✨Prepare for Customer-Centric Questions
Expect questions about customer satisfaction and support processes. Be ready to explain how you've improved customer journeys in the past and how you plan to enhance service levels at Edmund Optics.
✨Demonstrate Communication Skills
Excellent communication is key in this role. Practice articulating your thoughts clearly and concisely. You may be asked to present a solution to a technical problem, so ensure you can convey complex information in an understandable way.
