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- Tasks: Provide technical support and product recommendations to customers across Europe.
- Company: Join Edmund Optics, a leader in optics and photonics shaping innovative technologies.
- Benefits: Enjoy competitive salary, private medical insurance, gym membership, and extensive training opportunities.
- Why this job: Be part of a vibrant team, work on exciting projects, and make a real impact.
- Qualifications: Bachelor's degree in Science or Engineering; fluent in German and English.
- Other info: Office-based role in York, Mainz, or Lyon; inclusivity is key!
The predicted salary is between 28800 - 48000 £ per year.
Join the excitement at Edmund Optics, where we contribute to shaping the future with optics, imaging and photonics and enjoy what we do! As a leading provider of off-the-shelf optical components, we're on a mission to enable innovative technologies across various industries, from high-speed factory automation to cutting-edge DNA sequencing. At Edmund Optics Europe, we're all about building a vibrant community. As part of our team, you'll be surrounded by dynamic, diverse individuals from various backgrounds, all working together to provide excellent technical customer support.
As a key player in our customer support team, you'll be the go-to guru for technical assistance in Europe. From helping customers select the perfect product for their needs to managing accounts and even getting involved in exciting projects like writing articles or designing demos, this role is anything but ordinary.
Essential Functions:- Providing technical assistance and product recommendations
- Handling customer inquiries
- Collaborating with global teams and supporting marketing initiatives
Ready to jump in and make a difference? The requirements listed below are representative of the knowledge, skill, and/or ability required. We're all about inclusivity, so rest assured, reasonable accommodations may be made to enable individuals with diverse abilities to perform the essential functions.
- Bachelor's degree in Science or Engineering, preferably in Optics, Photonics, Physics or Electrical Engineering
- Fluent in German and English
- Proficient with MS Office
- Strong communication and problem-solving skills
Get ready for a thrilling ride with Edmund Optics! Alongside a competitive salary, we offer a range of perks, including:
- Company pension scheme
- Private medical & dental insurance
- Extensive training and development opportunities
- Subsidised gym membership
- Cycle to Work scheme / Jobbike program
- Company events
Plus, you'll be joining a team of passionate, forward-thinking individuals who know how to have fun while getting the job done.
Ready to dive into the world of optics with us? Apply now and let's shape the future together! This office-based position can be located in York (UK), Mainz (Germany) or Lyon (France), depending on the candidate's preference.
Product Support Engineer - German Speaker (m/w/d) employer: Edmund Optics
Contact Detail:
Edmund Optics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Engineer - German Speaker (m/w/d)
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in optics and photonics. This knowledge will not only help you during interviews but also demonstrate your genuine interest in the field.
✨Tip Number 2
Practice your technical communication skills in both German and English. Being able to explain complex concepts clearly will be crucial in a customer support role, so consider role-playing scenarios with a friend.
✨Tip Number 3
Network with professionals in the optics industry through platforms like LinkedIn. Engaging with others can provide insights into the company culture at Edmund Optics and may even lead to referrals.
✨Tip Number 4
Prepare for potential technical questions by reviewing common issues faced in product support roles. This will help you feel more confident and ready to tackle any challenges that come your way during the interview process.
We think you need these skills to ace Product Support Engineer - German Speaker (m/w/d)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in optics, photonics, or engineering. Emphasise your technical skills and any previous customer support roles, especially those involving problem-solving and communication.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for optics and your ability to provide excellent customer support. Mention your fluency in German and English, and how it will benefit the team and customers.
Showcase Technical Knowledge: In your application, demonstrate your understanding of optical components and related technologies. You could mention specific projects or experiences that relate to the role, showing you’re ready to jump in and make a difference.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail, which is crucial for a Product Support Engineer.
How to prepare for a job interview at Edmund Optics
✨Showcase Your Technical Knowledge
As a Product Support Engineer, you'll need to demonstrate your understanding of optics and photonics. Brush up on relevant concepts and be prepared to discuss how your background in Science or Engineering applies to the role.
✨Highlight Your Language Skills
Fluency in German and English is essential for this position. Be ready to showcase your language skills during the interview, perhaps by discussing technical topics in both languages to illustrate your proficiency.
✨Prepare for Problem-Solving Scenarios
Expect to face questions that assess your problem-solving abilities. Think of examples from your past experiences where you successfully resolved customer inquiries or technical issues, and be ready to explain your thought process.
✨Demonstrate Team Collaboration
This role involves working with global teams, so it's important to show that you can collaborate effectively. Share examples of how you've worked in diverse teams before and contributed to successful projects.
