At a Glance
- Tasks: Provide expert technical support and manage customer inquiries in a dynamic team.
- Company: Join Edmund Optics®, a leader in optics and photonics technology.
- Benefits: Enjoy a competitive salary, private medical insurance, and extensive training opportunities.
- Other info: Work in a fun environment with great career growth and company events.
- Why this job: Be part of an innovative team making a real impact in advanced technology.
- Qualifications: Bachelor’s degree in science or engineering; fluent in German and English.
The predicted salary is between 30000 - 40000 £ per year.
Are you ready to be part of a pioneering team? Do you have a passion for optics and photonics? Want to work alongside innovative, dynamic individuals from around the globe? We are currently looking for a Product Support Engineer - German Speaker (f/m/d) to join our bustling team in York (UK) or Mainz (Germany).
As a Product Support Engineer - German Speaker, you’ll be the linchpin of our European customer support team. Your day‑to‑day activities will include providing expert technical assistance, product recommendations, and handling a diverse range of customer inquiries. You’ll manage accounts, collaborate with global teams, and support engaging marketing initiatives. Additionally, you’ll have opportunities to showcase your expertise by writing articles and designing demos—a role that’s anything but ordinary!
Hours of Work: Full‑time, Monday to Friday.
Location: York (UK) or Mainz (Germany)
Requirements:
- Bachelor’s degree in science or engineering
- Fluent in German and English
- Proficient with MS Office
- Strong communication and problem‑solving skills
Benefits:
- Company pension scheme
- Bonus
- Private medical & dental insurance
- Extensive training and development opportunities
- Subsidized gym membership
- Cycle to Work scheme / Job bike program
- Company events
Plus, you’ll be joining a team of passionate, forward‑thinking individuals who know how to have fun while getting the job done.
Meet the Organisation:
Edmund Optics® is a leading manufacturer and supplier of optics, imaging, and photonics technology. With our state‑of‑the‑art manufacturing capabilities and global distribution network, we are one of the largest suppliers of off‑the‑shelf optical components and customised solutions. Our products serve numerous markets, including advanced diagnostics and automation, making a difference in applications ranging from DNA sequencing to factory automation. Our growing team in Europe is dedicated to sales, marketing, distribution, and application support across the EMEA region.
If you think you are suitable for this Product Support Engineer - German Speaking role, please apply now and seize this fantastic opportunity.
Product Support Engineer - German Speaker employer: Edmund Optics
Edmund Optics® is an exceptional employer, offering a vibrant work culture in York or Mainz where innovation meets collaboration. With extensive training and development opportunities, a comprehensive benefits package including private medical insurance and a company pension scheme, and a team that values both professional growth and enjoyment, you will thrive in an environment that encourages creativity and expertise in optics and photonics.
StudySmarter Expert Advice🤫
We think this is how you could land Product Support Engineer - German Speaker
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. We can’t stress enough how personal connections can give you the inside scoop on job openings and company culture.
✨Tip Number 2
Prepare for the interview by researching the company and its products. We want you to show off your knowledge about optics and photonics, so dive deep into their offerings and think of questions that demonstrate your interest.
✨Tip Number 3
Practice your problem-solving skills! As a Product Support Engineer, you’ll need to tackle customer inquiries head-on. We suggest doing mock interviews with friends or using online resources to sharpen your technical and communication skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Product Support Engineer - German Speaker
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Product Support Engineer role. Highlight your technical expertise in optics and photonics, and don’t forget to mention your language skills in German and English!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for customer support and how you can contribute to our team. Be sure to mention any relevant experience and why you’re excited about working with us at Edmund Optics.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love seeing candidates who can think on their feet and provide solutions, especially in a technical environment like ours.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s quick and easy, and you’ll be one step closer to joining our innovative team!
How to prepare for a job interview at Edmund Optics
✨Know Your Stuff
Make sure you brush up on your optics and photonics knowledge. Familiarise yourself with the products and services offered by the company, as well as any recent developments in the industry. This will not only help you answer technical questions but also show your genuine interest in the role.
✨Show Off Your Language Skills
Since this role requires fluency in both German and English, be prepared to demonstrate your language skills during the interview. Practice answering common interview questions in both languages, and don’t hesitate to switch between them if needed. This will highlight your versatility and communication abilities.
✨Prepare for Problem-Solving Scenarios
Expect to face some problem-solving scenarios during the interview. Think of examples from your past experiences where you successfully resolved customer issues or technical challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Engage with the Team Spirit
The company values teamwork and a fun work environment, so be sure to convey your enthusiasm for collaboration. Share examples of how you've worked well in teams before, and express your excitement about joining a dynamic group of individuals. This will help you fit in with their culture right from the start.
