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- Tasks: Provide technical support and product recommendations to customers across Europe.
- Company: Join Edmund Optics, a leader in optics and photonics innovation.
- Benefits: Enjoy competitive salary, private medical insurance, gym membership, and more perks.
- Why this job: Be part of a vibrant team shaping the future of technology while having fun.
- Qualifications: Bachelor's degree in Science or Engineering; fluent in French and English.
- Other info: Office-based role in York, Mainz, or Lyon; inclusivity is key!
The predicted salary is between 30000 - 42000 £ per year.
Join the excitement at Edmund Optics, where we contribute to shaping the future with optics, imaging and photonics and enjoy what we do! As a leading provider of off-the-shelf optical components, we're on a mission to enable innovative technologies across various industries, from high-speed factory automation to cutting-edge DNA sequencing.
At Edmund Optics Europe, we’re all about building a vibrant community. As part of our team, you’ll be surrounded by dynamic, diverse individuals from various backgrounds, all working together to provide excellent technical customer support.
As a key player in our customer support team, you’ll be the go-to guru for technical assistance in Europe. From helping customers select the perfect product for their needs to managing accounts and even getting involved in exciting projects like writing articles or designing demos, this role is anything but ordinary.
Essential Functions:- Providing technical assistance and product recommendations
- Handling customer inquiries and managing accounts
- Collaborating with global teams and supporting marketing initiatives
Ready to jump in and make a difference? The requirements listed below are representative of the knowledge, skill, and/or ability required. We’re all about inclusivity, so rest assured, reasonable accommodations may be made to enable individuals with diverse abilities to perform the essential functions.
Your profile:- Bachelor's degree in Science or Engineering
- Fluent in French and English
- Proficient with MS Office
- Strong communication and problem-solving skills
Get ready for a thrilling ride with Edmund Optics! Alongside a competitive salary, we offer a range of perks, including:
- Company pension scheme
- Private medical & dental insurance
- Extensive training and development opportunities
- Subsidized gym membership
- Cycle to Work scheme / Jobbike program
- Company events
Plus, you’ll be joining a team of passionate, forward-thinking individuals who know how to have fun while getting the job done.
This office-based position can be located in York (UK), Mainz (Germany) or Lyon (France), depending on the candidate's preference.
Product Support Engineer - French Speaker (m/w/d) - York employer: Edmund Optics
Contact Detail:
Edmund Optics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Engineer - French Speaker (m/w/d) - York
✨Tip Number 1
Familiarise yourself with the optical components and technologies that Edmund Optics offers. Understanding their products will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your technical support skills, especially in relation to customer service. Be prepared to discuss how you've successfully resolved customer issues in the past, as this will be crucial for the Product Support Engineer role.
✨Tip Number 3
Since fluency in French and English is essential, practice your language skills in a technical context. This could involve reading technical documents or engaging in conversations about optics to ensure you're comfortable discussing complex topics.
✨Tip Number 4
Network with current or former employees of Edmund Optics on platforms like LinkedIn. They can provide valuable insights into the company culture and the specifics of the role, which can help you tailor your approach during the application process.
We think you need these skills to ace Product Support Engineer - French Speaker (m/w/d) - York
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and qualifications required for the Product Support Engineer position. Tailor your application to highlight how your skills and experiences align with these requirements.
Highlight Language Proficiency: Since fluency in French and English is essential, make sure to emphasise your language skills prominently in your CV and cover letter. Provide examples of how you've used these languages in a professional context.
Showcase Technical Skills: Detail your technical background, especially any experience related to optics, imaging, or photonics. Mention specific tools or software you are proficient in, such as MS Office, and how they relate to the role.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your enthusiasm for the role and the company. Discuss why you want to work at Edmund Optics and how you can contribute to their mission of enabling innovative technologies.
How to prepare for a job interview at Edmund Optics
✨Showcase Your Technical Knowledge
As a Product Support Engineer, you'll need to demonstrate your understanding of optics and imaging. Brush up on relevant technical concepts and be prepared to discuss how they apply to the products you'll be supporting.
✨Highlight Your Language Skills
Fluency in French and English is essential for this role. Be ready to showcase your language proficiency during the interview, perhaps by answering some questions in French to impress your interviewers.
✨Prepare for Customer Scenarios
Expect questions about handling customer inquiries and providing technical assistance. Think of examples from your past experiences where you successfully resolved customer issues or provided product recommendations.
✨Demonstrate Team Collaboration
This role involves working with global teams, so be prepared to discuss your experience in collaborative environments. Share examples of how you've worked effectively with others to achieve common goals.
