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- Tasks: Provide technical support and product recommendations while managing customer accounts.
- Company: Join Edmund Optics, a leader in optics and photonics, shaping innovative technologies.
- Benefits: Enjoy competitive salary, private medical insurance, gym membership, and extensive training opportunities.
- Why this job: Be part of a vibrant team, work on exciting projects, and make a real impact.
- Qualifications: Bachelor's degree in Science or Engineering; fluent in French and English; strong communication skills.
- Other info: Office-based role in York, Mainz, or Lyon, with a focus on inclusivity and diverse abilities.
The predicted salary is between 28800 - 48000 £ per year.
Join the excitement at Edmund Optics, where we contribute to shaping the future with optics, imaging and photonics and enjoy what we do! As a leading provider of off-the-shelf optical components, we're on a mission to enable innovative technologies across various industries, from high-speed factory automation to cutting-edge DNA sequencing.
At Edmund Optics Europe, we're all about building a vibrant community. As part of our team, you'll be surrounded by dynamic, diverse individuals from various backgrounds, all working together to provide excellent technical customer support.
As a key player in our customer support team, you'll be the go-to guru for technical assistance in Europe. From helping customers select the perfect product for their needs to managing accounts and even getting involved in exciting projects like writing articles or designing demos, this role is anything but ordinary.
Essential Functions:- Providing technical assistance and product recommendations
- Handling customer inquiries and managing accounts
- Collaborating with global teams and supporting marketing initiatives
Ready to jump in and make a difference? The requirements listed below are representative of the knowledge, skill, and/or ability required. We're all about inclusivity, so rest assured, reasonable accommodations may be made to enable individuals with diverse abilities to perform the essential functions.
- Bachelor's degree in Science or Engineering
- Fluent in French and English
- Proficient with MS Office
- Strong communication and problem-solving skills
Get ready for a thrilling ride with Edmund Optics! Alongside a competitive salary, we offer a range of perks, including:
- Company pension scheme
- Private medical & dental insurance
- Extensive training and development opportunities
- Subsidised gym membership
- Cycle to Work scheme / Jobbike program
- Company events
Plus, you'll be joining a team of passionate, forward-thinking individuals who know how to have fun while getting the job done.
This office-based position can be located in York (UK), Mainz (Germany) or Lyon (France), depending on the candidate's preference.
Product Support Engineer - French Speaker (m/w/d) - York employer: Edmund Optics
Contact Detail:
Edmund Optics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Engineer - French Speaker (m/w/d) - York
✨Tip Number 1
Familiarise yourself with the optical components and technologies that Edmund Optics offers. Understanding their products will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your technical support skills, especially in relation to customer inquiries. Being able to articulate how you would handle specific customer scenarios can set you apart during discussions.
✨Tip Number 3
Network with current or former employees of Edmund Optics on platforms like LinkedIn. They can provide valuable insights into the company culture and the specifics of the Product Support Engineer role.
✨Tip Number 4
Prepare to showcase your bilingual skills in French and English during the interview. Practising common technical phrases in both languages can help you feel more confident when discussing product support scenarios.
We think you need these skills to ace Product Support Engineer - French Speaker (m/w/d) - York
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and qualifications required for the Product Support Engineer position. Tailor your application to highlight how your skills and experiences align with these requirements.
Highlight Language Proficiency: Since fluency in French and English is essential, make sure to emphasise your language skills prominently in your CV and cover letter. Provide examples of how you've used these languages in a professional context.
Showcase Technical Skills: Detail your technical background, especially any experience related to optics, imaging, or photonics. Mention specific tools or software you are proficient in, such as MS Office, and how they relate to the role.
Craft a Compelling Cover Letter: Write a personalised cover letter that not only expresses your enthusiasm for the role but also demonstrates your understanding of the company’s mission and how you can contribute to their goals. Use specific examples from your past experiences to illustrate your points.
How to prepare for a job interview at Edmund Optics
✨Showcase Your Technical Knowledge
As a Product Support Engineer, you'll need to demonstrate your understanding of optics and imaging. Brush up on relevant technical concepts and be prepared to discuss how they apply to the products you'll be supporting.
✨Highlight Your Language Skills
Fluency in French and English is essential for this role. Be ready to showcase your language proficiency during the interview, perhaps by answering questions in both languages or discussing your experience in bilingual environments.
✨Prepare for Customer Scenarios
Expect questions about handling customer inquiries and providing technical assistance. Think of examples from your past experiences where you successfully resolved customer issues or provided product recommendations.
✨Demonstrate Team Collaboration
This role involves working with global teams, so be prepared to discuss your experience in collaborative projects. Share examples of how you've worked effectively with others to achieve common goals, especially in diverse settings.
