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- Tasks: Provide technical support and product recommendations while managing customer accounts.
- Company: Join Edmund Optics, a leader in optics and photonics shaping innovative technologies.
- Benefits: Enjoy competitive salary, private medical insurance, gym membership, and extensive training opportunities.
- Why this job: Be part of a vibrant team, engage in exciting projects, and make a real impact.
- Qualifications: Bachelor's degree in Science or Engineering; fluent in French and English; strong communication skills.
- Other info: Office-based role in York, Mainz, or Lyon; inclusivity is key with reasonable accommodations available.
The predicted salary is between 28800 - 48000 £ per year.
Join the excitement at Edmund Optics, where we contribute to shaping the future with optics, imaging, and photonics! As a leading provider of off-the-shelf optical components, we're on a mission to enable innovative technologies across various industries, from high-speed factory automation to cutting-edge DNA sequencing.
At Edmund Optics Europe, we're all about building a vibrant community. As part of our team, you'll be surrounded by dynamic, diverse individuals from various backgrounds, all working together to provide excellent technical customer support.
As a key player in our customer support team, you'll be the go-to guru for technical assistance in Europe. From helping customers select the perfect product for their needs to managing accounts and even getting involved in exciting projects like writing articles or designing demos, this role is anything but ordinary.
Essential Functions:- Providing technical assistance and product recommendations
- Handling customer inquiries and managing accounts
- Collaborating with global teams and supporting marketing initiatives
Ready to jump in and make a difference? The requirements listed below are representative of the knowledge, skill, and/or ability required. We're all about inclusivity, so rest assured, reasonable accommodations may be made to enable individuals with diverse abilities to perform the essential functions.
- Bachelor's degree in Science or Engineering
- Fluent in French and English
- Proficient with MS Office
- Strong communication and problem-solving skills
Get ready for a thrilling ride with Edmund Optics! Alongside a competitive salary, we offer a range of perks, including:
- Company pension scheme
- Private medical & dental insurance
- Extensive training and development opportunities
- Subsidized gym membership
- Cycle to Work scheme / Jobbike program
- Company events
Plus, you'll be joining a team of passionate, forward-thinking individuals who know how to have fun while getting the job done.
This office-based position can be located in York (UK), Mainz (Germany), or Lyon (France), depending on the candidate's preference.
Product Support Engineer employer: Edmund Optics
Contact Detail:
Edmund Optics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Engineer
✨Tip Number 1
Familiarise yourself with the latest trends in optics and photonics. This knowledge will not only help you during interviews but also demonstrate your genuine interest in the field, making you a more attractive candidate.
✨Tip Number 2
Brush up on your technical communication skills. Since you'll be providing support to customers, being able to explain complex concepts in simple terms is crucial. Consider practicing with friends or family to refine your approach.
✨Tip Number 3
Network with professionals in the optics industry. Attend relevant events or join online forums where you can connect with others in the field. This could lead to valuable insights and even potential referrals for the role.
✨Tip Number 4
Prepare for potential technical questions related to product support. Review common issues that customers might face and think about how you would address them. This preparation will help you feel more confident during the interview process.
We think you need these skills to ace Product Support Engineer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and qualifications required for the Product Support Engineer position. Tailor your application to highlight how your skills and experiences align with these requirements.
Highlight Language Proficiency: Since fluency in French and English is essential, make sure to clearly state your language skills in your CV and cover letter. Provide examples of how you've used these languages in a professional context.
Showcase Relevant Experience: Emphasise any previous experience in technical support or customer service roles. Use specific examples to demonstrate your problem-solving skills and ability to communicate effectively with customers.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your enthusiasm for the role and the company. Mention why you are interested in working at Edmund Optics and how you can contribute to their mission in optics and imaging.
How to prepare for a job interview at Edmund Optics
✨Showcase Your Technical Knowledge
As a Product Support Engineer, you'll need to demonstrate your understanding of optics and imaging. Brush up on relevant technical concepts and be prepared to discuss how you've applied them in previous roles or projects.
✨Highlight Your Language Skills
Fluency in French and English is essential for this role. Be ready to showcase your language skills during the interview, perhaps by answering some questions in French to prove your proficiency.
✨Prepare for Problem-Solving Scenarios
Expect to face hypothetical customer inquiries or technical issues during the interview. Practice articulating your thought process and problem-solving approach clearly and confidently.
✨Demonstrate Team Collaboration
This role involves working with global teams, so be prepared to discuss your experience in collaborative environments. Share examples of how you've successfully worked with others to achieve common goals.
