At a Glance
- Tasks: Process customer orders, provide support via email, phone, and web chat.
- Company: Join a leading optics manufacturer with a global presence.
- Benefits: Competitive salary, private medical insurance, and extensive training opportunities.
- Other info: Office-based role in York with great team spirit and company events.
- Why this job: Be part of a dynamic team in a growing industry with real impact.
- Qualifications: Customer service experience and excellent communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Edmund Optics® is a leading manufacturer and supplier of optics, imaging, and photonics technology. Edmund Optics' state‑of‑the‑art manufacturing capabilities combined with its global distribution network has earned it the position as being one of the largest suppliers of off‑the‑shelf optical components and a trusted partner when it comes to customized solutions. Supporting numerous markets around the globe, including advanced diagnostics, semiconductor & electronics, machine vision, automation, and R&D, Edmund Optics products are used in a variety of applications ranging from DNA sequencing to retinal eye scanning to high‑speed factory automation.
Edmund Optics Europe, a US owned group consisting of Edmund Optics subsidiaries in Germany, UK, Netherlands and France, is responsible for sales, marketing, distribution, engineering and application support for a wide product range throughout Europe, the Middle East and Africa. Europe is one of the main growth markets for Edmund Optics globally, leading to a rapidly expanding and developing local team. To accelerate our success and growth within the European Market, Edmund Optics Ltd. is looking for an Order Entry & Customer Service Advisor (f/m/d).
The role involves issuing quotations, processing customer’s orders and returns, account creation, credit checking, and providing email, telephone and web chat support to our customers. This support includes responding to general queries, issuing returns authorisations and providing information on existing orders.
Essential Functions- Processing standard orders, scheduling agreements and web orders using SAP
- Provide customer service support via email, telephone and web chat in a timely and professional manner
- Create customer accounts, and credit check existing and new accounts
- Provide quotations for standard optics
- Manage open sales orders and expediting purchase orders
- Process returns requests through CRM, and returned orders through SAP, and related stock transactions
- Communicate actively and collaborate with internal departments like Sales, Supply Chain and Finance
- Follow up customer and internal queries in a timely manner
- Capturing customer feedback to constantly improve our service
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Requirements- Working experience in a customer service role within a similar environment
- Able to provide an excellent customer experience
- Precision and attention to detail
- Professional demeanour and excellent communication skills (incl. exceptional telephone manner)
- Flexible and adaptable approach to work
- Good computer literacy (high‑level proficiency with MS Office programs) and ability to learn new systems (experience with SAP advantageous)
- Previous experience with email management platforms (e.g. Esker) to manage customer enquiries and workflows would be an advantage
- Fluency in English (written and spoken) is required; additional language skills in French or German would be beneficial
A versatile and challenging position alongside a highly competitive employment package within our dynamic and successful corporation in a growing and future-proof industry. You will have the opportunity to work with highly motivated, self‑driven and open‑minded people with a great team spirit. Edmund Optics provides a range of employee benefits alongside the salary package including:
- Company pension scheme
- Private medical & dental insurance
- Extensive training and development opportunities
- Cycle to Work scheme
- Company events and a lot more!
This office-based position is located in York (UK). Please send your application to hr-uk@edmundoptics.co.uk.
Order Entry & Customer Service Advisor (f/m/d) employer: Edmund Optics
Edmund Optics® is an exceptional employer, offering a dynamic work environment in York where innovation meets collaboration. With a strong focus on employee growth, the company provides extensive training and development opportunities, alongside a competitive benefits package that includes private medical insurance and a company pension scheme. Join a team of motivated professionals dedicated to delivering outstanding customer service in the rapidly evolving optics industry.
StudySmarter Expert Advice🤫
We think this is how you could land Order Entry & Customer Service Advisor (f/m/d)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Edmund Optics. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Edmund Optics before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Order Entry & Customer Service Advisor (f/m/d)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Edmund Optics:Your cover letter is your chance to shine! Tell us why you want to work at Edmund Optics specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Edmund Optics!
How to prepare for a job interview at Edmund Optics
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
