Are you passionate about delivering outstanding customer service? Do you thrive in a fast-paced environment where your organisational skills can shine? Are you looking to join a dynamic team that values your expertise and fosters career growth?
We are currently looking for an Order Entry & Customer Service Advisor to join our bustling team in York. This is an exciting opportunity to become an essential part of a growing organisation that stands out in the customer service sector!
Hours of Work: full time
Order Entry & Customer Service Advisor Duties
- Issuing quotes, processing customer orders and returns, creating accounts, conducting credit checks, and providing support through email, telephone, and web chat.
Order Entry & Customer Service Advisor Requirements
- Proven experience in a customer service or order processing role within a similar environment.
- Exceptional ability to provide outstanding customer experiences.
- Meticulous attention to detail and organisational skills.
- Professional demeanour with excellent communication skills, including a friendly telephone manner.
- Proficiency in using MS Office and an aptitude for learning new systems (experience with SAP is advantageous).
Order Entry & Customer Service Advisor Benefits
- Competitive salary package and performance-based incentives.
- Company pension scheme.
- Private medical and dental insurance.
- Extensive training and development opportunities.
- Subsidised gym membership.
Order Entry & Customer Service Advisor employer: Edmund Optics
Edmund Optics® is an exceptional employer, offering a dynamic work environment in York where innovation meets collaboration. With a strong focus on employee growth, the company provides extensive training and development opportunities, alongside a competitive benefits package that includes private medical insurance and a company pension scheme. Join a team of motivated professionals dedicated to delivering outstanding customer service in the rapidly evolving optics industry.
