At a Glance
- Tasks: Provide expert technical support and manage customer inquiries in a dynamic team.
- Company: Join Edmund Optics®, a leader in optics and photonics technology.
- Benefits: Enjoy a competitive salary, private medical insurance, and extensive training opportunities.
- Other info: Work in a fun environment with great career growth and company events.
- Why this job: Be part of an innovative team making a real impact in advanced technology.
- Qualifications: Bachelor’s degree in science or engineering; fluent in German and English.
The predicted salary is between 30000 - 40000 £ per year.
Are you ready to be part of a pioneering team? Do you have a passion for optics and photonics? Want to work alongside innovative, dynamic individuals from around the globe? We are currently looking for a Product Support Engineer - German Speaker (f/m/d) to join our bustling team in York (UK) or Mainz (Germany).
As a Product Support Engineer - German Speaker, you’ll be the linchpin of our European customer support team. Your day‑to‑day activities will include providing expert technical assistance, product recommendations, and handling a diverse range of customer inquiries. You’ll manage accounts, collaborate with global teams, and support engaging marketing initiatives. Additionally, you’ll have opportunities to showcase your expertise by writing articles and designing demos—a role that’s anything but ordinary!
Hours of Work: Full‑time, Monday to Friday.
Location: York (UK) or Mainz (Germany)
Requirements:
- Bachelor’s degree in science or engineering
- Fluent in German and English
- Proficient with MS Office
- Strong communication and problem‑solving skills
Benefits:
- Company pension scheme
- Bonus
- Private medical & dental insurance
- Extensive training and development opportunities
- Subsidized gym membership
- Cycle to Work scheme / Job bike program
- Company events
Plus, you’ll be joining a team of passionate, forward‑thinking individuals who know how to have fun while getting the job done.
Meet the Organisation: Who We Are and What We Do
Edmund Optics® is a leading manufacturer and supplier of optics, imaging, and photonics technology. With our state‑of‑the‑art manufacturing capabilities and global distribution network, we are one of the largest suppliers of off‑the‑shelf optical components and customised solutions. Our products serve numerous markets, including advanced diagnostics and automation, making a difference in applications ranging from DNA sequencing to factory automation. Our growing team in Europe is dedicated to sales, marketing, distribution, and application support across the EMEA region.
If you think you are suitable for this Product Support Engineer - German Speaking role, please apply now and seize this fantastic opportunity.
Product Support Engineer - German Speaker in Cleveland employer: Edmund Optics
At Edmund Optics, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters innovation and collaboration. Our team in York is not only dedicated to providing top-notch customer support but also committed to your professional growth through extensive training and development opportunities. With benefits like a company pension scheme, private medical insurance, and engaging company events, you'll find a rewarding and enjoyable environment where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Product Support Engineer - German Speaker in Cleveland
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Edmund Optics. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Edmund Optics before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Product Support Engineer - German Speaker in Cleveland
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Edmund Optics:Your cover letter is your chance to shine! Tell us why you want to work at Edmund Optics specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Edmund Optics!
How to prepare for a job interview at Edmund Optics
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
