Product Support Manager EMEA (f/m/d)

Edmund Optics is a leading manufacturer and supplier of optics, imaging, and photonics technology. Edmund Optics’ state-of-the-art manufacturing capabilities combined with its global distribution network has earned it the position as being one of the largest suppliers of off-the-shelf optical components and a trusted partner when it comes to customized solutions. Supporting numerous markets around the globe, including advanced diagnostics, semiconductor & electronics, machine vision, automation, and R&D; Edmund Optics products are used in a variety of applications ranging from DNA sequencing to retinal eye scanning to high-speed factory automation.

Edmund Optics Europe, a US owned group consisting of Edmund Optics subsidiaries in Germany, UK, Netherlands, and France, is responsible for sales, marketing, distribution, engineering, and application support for a wide product range throughout Europe, the Middle East, and Africa. Europe is one of the main growth markets for Edmund Optics globally, leading to a rapidly expanding and developing local team.

To accelerate our success and growth within the European Market, Edmund Optics GmbH is looking for a

Product Support Manager EMEA (f/m/d)

Highly competent and skilled, the Product Support Manager EMEA is responsible for managing the Product Support Team (the Sales & Applications Engineers) with the aim to maximize the level of service offered to Edmund Optics’ customers regarding products and applications. Responsibilities include team structuring for operational effectiveness, day-to-day team management, and increasing regional customer satisfaction for technical and applications support activities.

Essential Functions:

• Manage and develop the Product Support Team with the objective of customer satisfaction, revenue growth, high productivity, and individual accountability
• Efficiently schedule Sales & Applications Engineers (product to provide adequate phone, email, and chat coverage)
• Assist the Product Support Team with complex technical inquiries as needed, involve Solutions Engineers for technical issues and Regional Sales Managers when significant new opportunities are identified
• Work towards continuous improvement of sales process and customers’ journey with Edmund Optics, develop, promote, and execute a long-term strategy for continuous improvement
• Define and track key performance indicators (KPIs) and report them to the appropriate stakeholders
• Participate in tradeshows and conferences
• Interface with marketing to provide customer feedback and identify customer support needs to ensure EO’s service leadership

Qualifications:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Your profile:

• Degree in engineering, physics, mathematics, or hard science
• Minimum of three (3) years’ experience in technical sales and/or product support
• Proficiency in key optical engineering and physics concepts/optics industry experience preferred
• Knowledge of company products, applications, capabilities, and sourcing possibilities
• Knowledgeable about sales and support processes
• Proven leadership ability to manage people, build highly effective, diverse teams, and create a positive working atmosphere
• Fluent in English, additional language skills preferred
• Strong organization skills
• Able to identify key objectives, set goals, and execute plans
• Excellent communication and presentation skills, both written and verbal
• Travel willingness (occasional visits to tradeshows and other Edmund Optics sites)

What we offer:

A versatile and challenging position alongside a highly competitive employment package within our dynamic and successful corporation in a growing and future-proof industry. You will have the opportunity to work with highly motivated, self-driven, and open-minded people with a great team spirit.

Edmund Optics provides a range of employee benefits alongside the salary package including:

• Company pension scheme
• Group accident insurance
• Mobile working opportunity
• Extensive training and development offer
• Subsidized gym membership
• Jobbike
• Company events
• …and a lot more!

This office-based position can be located in Mainz (Germany), York (UK), or Lyon (France), depending on the candidate’s preference.

Please send any applications to

#J-18808-Ljbffr