Account Manager in Hook

Company Description

EDMI is a global leader in intelligent energy solutions, supporting major utilities with smart metering, control products, and advanced communications and software. The company delivers integrated end-to-end solutions tailored to each customer's operational and regulatory needs. EDMI focuses on innovation, reliability, and scalability, helping utilities optimize energy management and improve service delivery.

Role Description

The Account Manager will manage and grow relationships with utility and energy sector customers, acting as the primary point of contact for all commercial and service-related matters. Day-to-day responsibilities include understanding client requirements, preparing proposals and quotations, coordinating delivery of smart metering and software solutions, and monitoring contract performance. The role involves regular account reviews, handling escalations, collaborating with technical and operations teams, and identifying opportunities for upselling and cross-selling. The Account Manager will also track market trends, maintain accurate account records in CRM systems, and support forecasting and reporting activities.

Qualifications

• Demonstrated experience in account management, client relationship management, or customer success, ideally within utilities, energy, or technology sectors.
• Strong skills in communication, negotiation, and stakeholder management, with the ability to present solutions clearly to technical and non-technical audiences.
• Proficiency in organizing and prioritizing workloads, managing multiple accounts, and maintaining accurate documentation and CRM records.
• Ability to collaborate effectively with sales, technical, operations, and support teams to deliver integrated solutions and resolve customer issues.
• Analytical mindset with competence in interpreting commercial data, contracts, and performance metrics to support decision-making.
• Comfort working in an on-site environment in Hook, with occasional travel to customer locations as required.
• Knowledge of smart metering, energy management, or software solutions is advantageous, along with a customer-centric approach.
• Bachelor's degree or equivalent experience in business, engineering, or a related field is preferred.

This full-time, on-site Account Manager role can be remote in the UK, but there will be a requirement to travel to customers and Head Office (Hook, Hampshire)