International Customer Success Account Manager

WHO WE ARE

Edmentum is a dynamic educator and student-focused company dedicated to tech-enabled learning solutions. Our goal is to ensure that all students have access to flexible learning environments and educators have the tools they need to support their students. We are on a mission to create innovative, proven learning technology, partnering with educators to ignite student potential. We are a Remote First organization with a strong commitment to excellence, innovation, and customer satisfaction.

What You’ll Do

• Support the success of international customers by building strong relationships, helping them get the most from our products, and maintaining high retention rates.
• Lead onboarding and implementation for assigned accounts, ensuring smooth launches and positive customer experiences.
• Work with customers and territory owners to create plans that encourage product adoption, identify ways to expand usage, and grow accounts through high-value engagement.
• Collaborate with cross‑functional teams to resolve issues quickly and enhance the overall customer experience.
• Analyze usage data to find trends, anticipate risks of non‑renewal, and recommend solutions to protect your customers.
• Deliver engaging training sessions and share product expertise to help educators and administrators succeed.

Who You Are

• You have a bachelor’s degree in education, business, or a related field.
• You bring 3+ years of experience in customer success or account management.
• You are passionate about education and technology.
• You communicate clearly and build strong relationships.
• You are proactive and manage complex projects independently.
• You are skilled in analyzing data and presenting insights.
• You collaborate effectively across teams and cultures.
• You thrive in a remote‑first, fast‑paced environment.
• You solve problems with sound judgment and creativity.
• You adapt quickly to changing priorities.
• You promote inclusivity and live Edmentum’s values.
• You are willing to take on evolving responsibilities based on business needs.

Why You’ll Love Working Here

• A Remote First culture that values flexibility and trust.
• A mission‑driven team obsessed with improving education for all students.
• Growth opportunities and leadership that truly invests in your development.
• The chance to work with innovative tools and game‑changing products.
• The satisfaction of knowing your work is helping shape the future of learning.

Ready to help shape the future of education? Apply now and let’s build something meaningful together.

Job Application Deadline: April 1, 2026

At Edmentum, we are committed to pay transparency. The salary range provided reflects market research, the responsibilities of the role, and alignment with our compensation principles. Actual compensation will be determined based on multiple factors, including, but not limited to, relevant experience and skill sets. All compensation decisions are individualized and based on the specific circumstances of each candidate.

We also offer a comprehensive benefits package to support your overall well‑being and work‑life balance. This includes medical, dental, and vision insurance with various plan options, a 401(k) retirement plan with company matching, and a flexible Time Away Program along with 10 paid holidays, 2 floating holidays, 1 wellness day, and a winter office closure at the end of December. Additionally, we provide resources to promote wellness, ensuring you have the support you need both professionally and personally. Our goal is to provide a benefits package that helps you thrive in all aspects of life.

Edmentum is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, ancestry, sex, age, disability, status as a disabled, recently separated, Armed Forces service medal or other protected veteran (“covered veteran”), marital status, status regarding public assistance, sexual orientation or any other characteristic protected by applicable federal, state or local laws. We are dedicated to meeting the needs of individuals with disabilities and to creating an environment that supports our employees' physical and mental health.

If you are a qualified individual with a disability or a covered veteran and need a reasonable accommodation to complete any part of the application process, please contact recruiting@edmentum.com.

As part of our hiring process, we may use AI‑powered tools to support our HR team in reviewing, screening, and managing applications. These tools aim to improve efficiency, consistency, and fairness, but final decisions are made by our people. Applicants’ personal information (e.g., resume, cover letter, qualifications, and application responses) may be processed by third‑party AI tools for tasks like resume parsing, skills matching, candidate ranking, and interview scheduling.