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- Tasks: Lead the Receptionist team and ensure a seamless guest experience.
- Company: Join The London EDITION, a stylish and inclusive hotel in the heart of London.
- Benefits: Enjoy 28 holiday days, discounted stays, meals on shift, and wellness programmes.
- Other info: Unlimited career growth opportunities and amazing staff parties await you!
- Why this job: Be part of a dynamic team and make guests feel special every day.
- Qualifications: Experience in a five-star hotel and a passion for personalised service.
The predicted salary is between 30000 - 40000 £ per year.
Job Number: 26044520
Job Category: Rooms & Guest Services Operations
Location: The London EDITION, 10 Berners Street, London, England, United Kingdom, W1T 3NP
Schedule: Full Time
Position Type: Non-Management
Compensation & Benefits
- 28 Holiday days (including bank holidays)
- Food in shift – Meal on us!
- Late evening/Early morning taxi allowance up to £20
- Discounted accommodation in over 9,000 hotels all over the world.
- Discounted food & drink in all our restaurants and bars
- Discounts for your friends and family
- £5 breakfast when staying in most of our European hotels
- Wellness and mental health programmes
- World class training and development
- Unlimited career opportunities (internationally and locally)
- Specially curated discounts in thousands of shops
- Amazing staff parties
- Eye test vouchers and contributions towards glasses
- 24-hour employee assistance helpline
- Instant employee recognition
- Employee of the month nominations with generous prizes
- Internal transfer and promotion opportunities
- In-house training and development team with a strong focus on career progression and personal growth
Responsibilities
- Lead the Receptionist team in the daily Front Office operation
- Train and coach junior members of the team
- Respond to guest requests, queries and complaints
- Process guest check-ins, check-outs and payments
- Work with the management team to ensure a seamless guest experience
Qualifications
- Has previous experience working in the Front Office department of a five-star hotel
- Understands the impact of their job in the overall guest experience
- Is a team player
- Takes pride in delivering sophisticated, personalised service
- Is a great communicator
EDITION is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Reception Supervisor employer: EDITION
Contact Detail:
EDITION Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Supervisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have worked at five-star hotels. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by practising common questions and showcasing your experience in guest services. We all know that first impressions count, so dress smartly and bring your A-game!
✨Tip Number 3
Show off your personality! When you meet the team, let your passion for delivering exceptional service shine through. Remember, they’re looking for someone who fits into their culture as much as they are for skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities right there, making it super easy for us to connect.
We think you need these skills to ace Reception Supervisor
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application: Make sure to customise your application for the Reception Supervisor role. Highlight your relevant experience in the Front Office department and how it aligns with our commitment to delivering a sophisticated guest experience.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points for your skills and experiences to make it easy for us to read. Remember, we appreciate straightforward communication!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at EDITION
✨Know the Company Inside Out
Before your interview, take some time to research The London EDITION. Understand their values, mission, and what makes them stand out in the hospitality industry. This will not only impress your interviewers but also help you tailor your answers to align with their culture.
✨Showcase Your Leadership Skills
As a Reception Supervisor, you'll be leading a team. Be prepared to discuss your previous experiences in leadership roles. Share specific examples of how you've trained or coached team members, resolved conflicts, or improved team performance. This will demonstrate your capability to manage and inspire others.
✨Prepare for Guest Scenarios
Expect questions about handling guest requests and complaints. Think of a few challenging situations you've faced in the past and how you resolved them. Highlight your communication skills and ability to provide personalised service, as these are key in creating a seamless guest experience.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.