At a Glance
- Tasks: Be the main point of contact for guests during the night and ensure their needs are met.
- Company: Join the vibrant team at The London EDITION, a luxury hotel with a focus on guest experience.
- Benefits: Enjoy 28 holiday days, discounted stays, meals on shift, and wellness programmes.
- Other info: Unlimited career opportunities and amazing staff parties await you!
- Why this job: Make a real difference in guests' experiences while working in a dynamic, fun environment.
- Qualifications: Great communication skills and a passion for delivering personalised service.
The predicted salary is between 22000 - 26000 £ per year.
The London EDITION is looking for a passionate, dedicated and service-oriented Night Receptionist to join our Front Office team. In this role you will be a fundamental member of the Night team, working with Front Office, Kitchen, Bars, Room Service and Security to ensure guests feel cared for during the night.
Benefits
- 28 Holiday days (including bank holidays)
- Food in shift – Meal on us!
- Discounted accommodation in over 9,000 hotels all over the world
- Discounted food & drink in all our restaurants and bars
- Discounts for your friends and family
- £5 breakfast when staying in most of our European hotels
- Wellness and mental health programmes
- Flexible scheduling
- World class training and development
- Unlimited career opportunities (internationally and locally)
- Half price cinema tickets
- Specially curated discounts in thousands of shops
- Amazing staff parties
Responsibilities
- Be our guests’ main point of contact overnight
- Be responsible for checking guests in and out of the hotel
- Process payments
- Respond to guest requests and queries
- Work closely with other departments to ensure a seamless guest experience
Qualifications
- Understands the impact of their job in the overall guest experience
- Is a team player
- Takes pride in delivering sophisticated, personalised service
- Is a great communicator
EDITION is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. We are committed to non‑discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Night Receptionist employer: EDITION
The London EDITION is an exceptional employer that prioritises a people-first culture, offering a vibrant work environment where team members can thrive. With generous benefits such as 28 holiday days, discounted accommodation, and wellness programmes, employees enjoy a fulfilling work-life balance while having access to world-class training and unlimited career opportunities both locally and internationally. Join us for a rewarding experience where your contributions are valued and celebrated, making every night memorable for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Night Receptionist
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like EDITION. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to EDITION
Don't be shy about reaching out to EDITION directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Receptionist
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about EDITION and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at EDITION
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
