At a Glance
- Tasks: Assist guests with special requests and ensure a memorable stay.
- Company: Join the vibrant team at The London EDITION hotel.
- Benefits: Discounted stays, meals on shifts, wellness programmes, and 28 holiday days.
- Other info: Unlimited career opportunities and amazing staff parties await you!
- Why this job: Be part of a dynamic environment that values creativity and guest satisfaction.
- Qualifications: Passion for hospitality, strong organisational skills, and local knowledge.
The predicted salary is between 25000 - 30000 £ per year.
The London EDITION is looking for its next Assistant Head Concierge!
Benefits:
- Discounted accommodation in over 9,000 hotels all over the world.
- £5 breakfast when staying in most of our European hotels.
- Discounted food & drink in all our restaurants and bars.
- Discounts for your friends and family.
- Food in shifts - Meals on us!
- Wellness and mental health programmes.
- Flexible scheduling.
- 28 Holiday days (including Bank Holidays).
- World class training and development, including leadership development.
- Unlimited career opportunities (internationally and locally).
- Specially curated discounts in thousands of shops.
- Amazing staff parties.
- …and much more.
We are looking for a driven, diligent and friendly Assistant Head Concierge to join the team at The London EDITION hotel.
Responsibilities:
- Respond to guest requests for special arrangements or services (e.g., transportation, reservations, tours) by making arrangements or identifying appropriate providers.
- Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
- Support the Head Concierge with supervision of the team and administration.
- Work closely with other departments to ensure a seamless guest experience.
Qualifications & Preferred Attributes:
- Is an expert in the surrounding area and enjoys trying the newest hot spots.
- Thrives making the guests stay personalized and memorable.
- Has organizational skills and can multitask under pressure.
- Has an eye for detail and a passion for all things happening in and around London.
EDITION is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
If this sounds like the perfect place for you, apply to be our next Assistant Head Concierge today! We are looking for outgoing, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.
We invite you to join us today. In joining EDITION, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Assistant Head Concierge in London employer: EDITION
The London EDITION is an exceptional employer that offers a vibrant work culture where service is delivered from the heart. With world-class training and development opportunities, flexible scheduling, and generous benefits including discounted accommodation and meals, employees are empowered to grow both locally and internationally. Join a team that values diversity and inclusivity, and be part of a dynamic environment that celebrates every guest's unique experience.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Head Concierge in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like EDITION. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to EDITION
Don't be shy about reaching out to EDITION directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Head Concierge in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about EDITION and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at EDITION
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
