At a Glance
- Tasks: Lead the Reception team and ensure an exceptional guest experience every day.
- Company: Join The London EDITION, a luxury hotel known for its vibrant atmosphere.
- Benefits: Enjoy 28 holiday days, discounted stays, meals on shift, and wellness programmes.
- Other info: Unlimited career growth opportunities and amazing staff parties await you!
- Why this job: Be part of a dynamic team and make a real impact on guest experiences.
- Qualifications: Experience in a five-star hotel front office and a passion for service.
The predicted salary is between 25000 - 30000 £ per year.
The London EDITION is looking for its next Reception Supervisor.
Details
- Job Number: 26059229
- Job Category: Rooms & Guest Services Operations
- Location: The London EDITION, 10 Berners Street, London, England, United Kingdom, W1T 3NP
- Schedule: Full Time
- Remote: No
- Position Type: Non-Management
Benefits
- 28 Holiday days (including bank holidays)
- Food in shift – Meal on us!
- Late evening/Early morning taxi allowance up to £20
- Discounted accommodation in over 9,000 hotels all over the world
- Discounted food & drink in all our restaurants and bars
- Discounts for your friends and family
- £5 breakfast when staying in most of our European hotels
- Wellness and mental health programmes
- World class training and development
- Unlimited career opportunities (internationally and locally)
- Specially curated discounts in thousands of shops
- Amazing staff parties
- Eye test vouchers and contributions towards glasses
- 24‑hour employee assistance helpline
- Instant employee recognition
- Employee of the month nominations with generous prizes
- Internal transfer and promotion opportunities
- In‑house training and development team with a strong focus on career progression and personal growth
Responsibilities
- Lead the Receptionist team in the daily Front Office operation
- Train and coach junior members of the team
- Respond to guest requests, queries and complaints
- Process guest check‑ins, check‑outs and payments
- Work with the management team to ensure a seamless guest experience
Qualifications
- Has previous experience working in the Front Office department of a five‑star hotel
- Understands the impact of their job in the overall guest experience
- Is a team player
- Takes pride in delivering sophisticated, personalised service
- Is a great communicator
Equal Opportunity Employer
EDITION is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. We are committed to non‑discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Front Office Reception Lead - Guest Experience employer: EDITION
The London EDITION is an exceptional employer that prioritises employee well-being and growth, offering a vibrant work culture in the heart of London. With extensive benefits including 28 holiday days, discounted accommodation across a global network of hotels, and a strong focus on career development through world-class training, employees are empowered to thrive both personally and professionally. Join us for a rewarding experience where your contributions are recognised and celebrated, all while being part of a diverse and inclusive team dedicated to delivering outstanding guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Reception Lead - Guest Experience
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have worked at places like The London EDITION. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for guest experience shine through. Share stories that highlight your skills and how you’ve made guests feel special in previous roles.
✨Tip Number 3
Be proactive! If you see a job opening on our website, don’t just apply—follow up with a quick email to express your enthusiasm. It shows initiative and keeps you on their radar.
✨Tip Number 4
Prepare for the unexpected! During interviews, be ready for situational questions. Think about how you’d handle tricky guest situations and be ready to share your thought process. It’s all about demonstrating your problem-solving skills!
We think you need these skills to ace Front Office Reception Lead - Guest Experience
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application:Make sure to customise your application for the Reception Supervisor role. Highlight your experience in guest services and how it aligns with our values at The London EDITION. We love seeing how you connect your skills to what we do!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points for your experience and achievements to make it easy for us to read. We appreciate straightforwardness, especially when it comes to showcasing your skills!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and quick!
How to prepare for a job interview at EDITION
✨Know Your Guest Experience
Before the interview, brush up on what makes a five-star guest experience. Understand the nuances of personalised service and be ready to share examples from your past roles that highlight your commitment to guest satisfaction.
✨Showcase Your Leadership Skills
As a Reception Supervisor, you'll be leading a team. Prepare to discuss your leadership style and how you've successfully trained or coached others in previous positions. Think of specific instances where your guidance made a difference.
✨Communicate Clearly and Confidently
Great communication is key in this role. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable discussing your experiences and answering common interview questions.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the hotel's culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
