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- Tasks: Lead a dynamic team to ensure exceptional guest experiences at The London EDITION.
- Company: Join the prestigious London EDITION, known for its luxury and hospitality.
- Benefits: Enjoy free meals, discounts at 9,000 hotels, and wellness programmes.
- Other info: Unlimited career opportunities and a focus on personal growth await you.
- Why this job: Be part of a vibrant team and grow your career in luxury hospitality.
- Qualifications: Experience in luxury hotels and strong leadership skills required.
The predicted salary is between 30000 - 40000 £ per year.
Job Number: 26038497
Location: The London EDITION, 10 Berners Street, London, England, United Kingdom, W1T 3NP
Schedule: Full Time
Benefits:
- Food on shift – Meals on us!
- Late evening/Early morning taxi allowance up to £20
- Uniform Provided - Dry cleaning included.
- Discounted accommodation in over 9,000 hotels all over the world.
- Discounted food & drink in all our restaurants and bars
- Discounts for your friends and family
- £5 breakfast when staying in most of our European hotels
- Specially curated discounts in thousands of shops
- 24-hour employee assistance helpline
- Wellness and mental health programmes
- Amazing employee parties
- 28 Holiday days (including bank holidays) increasing with length of service
- Eye test vouchers and contributions towards glasses
- Instant employee recognition
- Employee of the month nominations with generous prizes
- Unlimited career opportunities (internationally and locally)
- Internal transfer and promotion opportunities
- In-house training and development team with a strong focus on career progression and personal growth
Responsibilities:
- Maintain a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
- Communicate any variations to the established norms to the appropriate department in a timely manner.
- Ensure compliance with all policies, standards and procedures.
- Strive to improve service performance.
- Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement.
- Celebrate successes and publicly recognize the contributions of team members.
- Record guest issues in the guest response tracking system.
- Empower employees to provide excellent customer service.
Qualifications:
- Has previous experience in a luxury hotel environment.
- Has previous leadership experience in Front Office.
- Sets a positive example.
- Serves as a leader in displaying outstanding hospitality skills.
- Has great organizational skills and can multitask.
EEO Statement: EDITION is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Duty Manager - The London EDITION employer: EDITION
Contact Detail:
EDITION Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - The London EDITION
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have worked at luxury hotels. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for guest services shine through. Share stories that highlight your leadership skills and how you've made guests feel special in past roles.
✨Tip Number 3
Research the company culture! Before your interview, dive into The London EDITION's values and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Duty Manager - The London EDITION
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Duty Manager role. Highlight your previous leadership experience in a luxury hotel environment and any relevant achievements that showcase your hospitality skills.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can contribute to our team at The London EDITION. Be genuine and let your personality come through!
Showcase Your Organisational Skills: In your application, emphasise your ability to multitask and manage various responsibilities. We want to see examples of how you've successfully handled challenges in a fast-paced environment, especially in guest services.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at EDITION
✨Know the Company Inside Out
Before your interview, make sure you research The London EDITION thoroughly. Understand their values, mission, and what sets them apart in the luxury hotel market. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Duty Manager, leadership is key. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlight how you empowered your colleagues to deliver excellent customer service, as this aligns perfectly with the expectations of the role.
✨Emphasise Guest Satisfaction
Since the role focuses on guest satisfaction, be ready to discuss how you've previously improved service performance. Share specific instances where you went above and beyond to ensure guests had a memorable experience, as this will resonate well with the interviewers.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the hotel's operations, team dynamics, and opportunities for career progression. This shows that you're not just interested in the job, but also in how you can grow within the company.