EDITED is seeking a dynamic and results-driven Director of Customer Success to lead the EMEA strategy and team, responsible for > $10M in ARR, reporting to Global Head of Customer Success. This role will build a world-class CS organization that delivers value across the EDITED platform.
You will scale CS in B2B SaaS, enable repeatable retention and expansion motions, manage Account Managers and Retail Strategists, and secure executive buy-in across Product, Sales and Finance to support
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EMEA Director of Customer Success — SaaS Growth & Retention (Remote) employer: EDITED
EDITED is an exceptional employer, offering a dynamic and inclusive work culture that prioritises creativity and collaboration. With flexible working options, enhanced parental leave, and a commitment to employee growth, team members are empowered to thrive both personally and professionally. Located in the vibrant city of London, EDITED provides unique opportunities to engage with leading brands and retailers while enjoying a supportive environment that values diversity and innovation.
