At a Glance
- Tasks: Manage key accounts for top brands and drive product adoption.
- Company: Join EDITED, the leading AI-driven retail intelligence platform.
- Benefits: Enjoy flexible working, 25 days leave, and stock options.
- Other info: Dynamic culture that values creativity, collaboration, and work-life balance.
- Why this job: Be a vital advocate for renowned brands and shape their success.
- Qualifications: 3+ years in B2B SaaS Account Management and retail expertise.
The predicted salary is between 40000 - 50000 £ per year.
About EDITED
EDITED is the world’s leading AI-driven retail intelligence platform. We empower the world’s most successful brands and retailers with real-time decision making power. By connecting internal business and external market data, EDITED infuses intelligence into every retail decision. We help retailers increase margins, generate more sales, and drive better business outcomes through AI-powered market and enterprise intelligence that fuels automation.
At EDITED, we foster a dynamic and inclusive culture where creativity thrives and collaboration is at the heart of everything we do. Our environment is dynamic and supportive, encouraging team members to take initiative, innovate, and continuously grow. We value diversity, transparency, and a shared commitment to excellence, creating a workplace where everyone's voice is heard and contributions are recognised. We believe that achieving a positive work-life balance is key to driving innovation and success. Our flexible working options—including hybrid working, flexible hours and a work from anywhere policy—empower our team to perform at their best.
As an Account Manager, you will have the most senior relationship between EDITED and our customer. You will manage the accounts for the world's leading brands like Boohoo, Puma and high-end luxury brands. You will be the advocate for their needs inside our business. You’ll become a true product expert; that means understanding every feature of EDITED and the methodology behind it, as well as being able to introduce and explain it to a wide range of users. You'll be speaking to our clients every day by email, phone and in person, so you’ll need an intrinsic understanding of retail to build strategic relationships and speak knowledgeably about the issues they face.
Our expectations for your position:
- Own the health and growth of your portfolio. Your primary measure of success is retention and expansion.
- Identify upsell and expansion opportunities and manage the full proposal and contract process through to close.
- Own the end-to-end renewal process from data analysis and proposal development through contract execution.
- Identifying and capturing expansion opportunities.
- Leverage usage data and trends to proactively identify opportunities and get ahead of renewal risks.
- Develop success plans for each customer that define critical success factors, success metrics, potential risks, and clear recommendations.
- Drive product adoption across all accounts in your portfolio.
- Cultivate executive, mid-level, and project relationships across a diverse customer base, turning customers into long-term champions of our brand.
- Build multi-threaded relationships across each account, with particular focus on senior and executive stakeholders.
- Identify client risk signals, both through in-person engagement and usage data, and proactively communicate them to your manager.
- Lead regular progress reviews with customers, including quarterly business reviews and monthly check-ins. This includes clear communication through in-person, zoom/teams, email and PPT presentations.
- Serve as a credible advocate for our products, with a strong understanding of how retailers and brands operate.
- Maintain rigorous documentation of account activity, processes, and customer interactions.
- Clearly articulate product positioning, use cases, and value to a range of stakeholders.
Requirements
- 3+ years working in B2B SaaS Account Management or Head Office Retail
- Expert technical competence and enthusiasm (understanding of SaaS software or technology and AI competency)
- Proven success in growing existing accounts and relationships
- Ideally, proven ability to manage 20 accounts.
Perks & Benefits
- Enhanced parental leave policy
- 25 days annual leave + public holidays (and an extra day for every year at EDITED)
- Stock options scheme
We aim to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
Account Manager employer: Edited
EDITED is an exceptional employer that champions a dynamic and inclusive work culture, where creativity and collaboration are paramount. With flexible working options and a strong commitment to employee growth, team members are empowered to innovate and excel while managing prestigious accounts for leading global brands. The company values diversity and transparency, ensuring that every voice is heard and contributions are recognised, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager
✨Tip Number 1
Get to know the company inside out! Research EDITED's products, values, and recent news. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for those interviews! Think about how your experience aligns with the role of Account Manager. Be ready to discuss specific examples of how you've grown accounts and built relationships in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at EDITED.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Show Your Passion for Retail:When you're writing your application, let your love for retail shine through! We want to see how you understand the industry and can connect with our clients. Share any relevant experiences that highlight your enthusiasm and knowledge.
Tailor Your Application:Make sure to customise your application for the Account Manager role. Highlight your experience in B2B SaaS and account management, and don’t forget to mention any specific brands or projects you've worked with that relate to our clients at EDITED.
Be Clear and Concise:We appreciate clarity! Keep your application straightforward and to the point. Use bullet points where necessary to make it easy for us to see your key achievements and skills. Remember, we’re looking for someone who can communicate effectively with our clients.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our dynamic team at EDITED!
How to prepare for a job interview at Edited
✨Know Your Product Inside Out
As an Account Manager, you'll need to be a product expert. Dive deep into EDITED's features and understand how they can solve retail challenges. This knowledge will help you confidently answer questions and demonstrate your value to potential clients.
✨Showcase Your Relationship-Building Skills
Since the role involves managing relationships with high-profile brands, be prepared to discuss your experience in building and maintaining client relationships. Share specific examples of how you've turned clients into long-term champions and how you handle difficult conversations.
✨Prepare for Data-Driven Discussions
You'll be leveraging usage data to identify opportunities and risks. Brush up on your analytical skills and be ready to discuss how you've used data in past roles to drive account growth or mitigate risks. This will show your strategic thinking and proactive approach.
✨Practice Clear Communication
Effective communication is key in this role. Prepare to articulate complex ideas simply and clearly, whether in person or through presentations. Consider doing mock interviews where you explain product positioning and use cases to a friend or mentor to refine your delivery.
