Account Manager

About EDITED

EDITED is the world’s leading AI-driven retail intelligence platform. We empower the world’s most successful brands and retailers with real-time decision making power. By connecting internal business and external market data, EDITED infuses intelligence into every retail decision. We help retailers increase margins, generate more sales, and drive better business outcomes through AI-powered market and enterprise intelligence that fuels automation.

At EDITED, we foster a dynamic and inclusive culture where creativity thrives and collaboration is at the heart of everything we do. Our environment is dynamic and supportive, encouraging team members to take initiative, innovate, and continuously grow. We value diversity, transparency, and a shared commitment to excellence, creating a workplace where everyone's voice is heard and contributions are recognised. We believe that achieving a positive work-life balance is key to driving innovation and success. Our flexible working options—including hybrid working, flexible hours and a work from anywhere policy—empower our team to perform at their best.

As an Account Manager, you will have the most senior relationship between EDITED and our customer. You will manage the accounts for the world's leading brands like Boohoo, Puma and high-end luxury brands. You will be the advocate for their needs inside our business.

You will become a true product expert; that means understanding every feature of EDITED and the methodology behind it, as well as being able to introduce and explain it to a wide range of users. You'll be speaking to our clients every day by email, phone and in person, so you’ll need an intrinsic understanding of retail to build strategic relationships and speak knowledgeably about the issues they face.

Our expectations for your position:

• Your role is ultimately to ensure your portfolio renews and that it grows.
• You will develop success plans for customers that outline their critical success factors, metrics for success, potential issues, and provide recommendations.
• You are able to identify client warning signs (both in-person, and via usage data) and communicate it with the Director of CS VP.
• You will take responsibility for regular progress reviews with customers (e.g. quarterly business reviews, monthly check-ins).
• Identify opportunities for upsells and manage processes.
• You can be a strong advocate for our SaaS products, and understand existing processes within retailers and brands.
• You are organized and meticulous about documenting processes.
• You’re able to articulate positioning, use cases and benefits.
• You are numerate and data literate, and know how to identify trends in client usage and use these trends to identify opportunities & risks to mitigate these ahead of renewal.
• Manage executive, mid-level, and project relationships among a diverse set of customers and turn them into EDITED ambassadors.

Requirements

• 3+ years working in B2B SaaS Account Management or Head Office Retail.
• Expert technical competence and enthusiasm (understanding of SaaS software or technology).
• Proven success in growing existing accounts and relationships.
• Proven negotiation experience.

Perks & Benefits

• You can utilise our flexible working policy to ensure you can work around your schedule - this means starting & finishing when it suits you best!
• At EDITED we are set up to work remotely and operate a hybrid approach. Employees in London are required to come into the office 2 x per week as a minimum.
• Enhanced parental leave policy.
• 25 days annual leave + public holidays (and an extra day for every year at EDITED).
• Stock options scheme.

We aim to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.