Edison Smart is partnered exclusively with a fast-growing MSP to recruit an IT Support Engineer to join their internal service desk, supporting the business's own 2,000+ end-user estate.
The Role
Based full-time onsite (Monday–Friday, 9am–6pm), you'll provide hands-on IT support across the MSP's internal user base, handling escalations, end-user troubleshooting, and day-to-day incident resolution.
Technical Environment
- Active Directory user administration
- MDM
- Hardware troubleshooting and break/fix
- Escalation handling from central service desk
Ideal Background
- Experience in IT support within an MSP environment
- Confident with Windows desktop and end-user troubleshooting
- Familiar with Active Directory and Microsoft 365
- Experience with Azure
- Experience with any MDM platform
If you're looking for a stable, hands-on role supporting a large, established user base, this is a great opportunity to step into a long-term, trusted position.
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Information Technology Support Engineer employer: Edison Smart
Edison Smart® is an exceptional employer that fosters a dynamic and innovative work culture in the heart of London. With a strong emphasis on employee growth, we offer comprehensive training and development opportunities, ensuring our team members are at the forefront of AI technology. Our commitment to work-life balance and a collaborative environment makes us an attractive choice for those seeking meaningful and rewarding careers in enterprise automation.
