At a Glance
- Tasks: Lead the Early Baggage Store team to ensure smooth operations and excellent passenger experience.
- Company: Join a dynamic team at Edinburgh Airport, focused on delivering top-notch service.
- Benefits: Flexible shifts, competitive pay, and opportunities for personal growth.
- Other info: Great career progression opportunities in a supportive and diverse workplace.
- Why this job: Be part of a fast-paced environment where your leadership makes a real difference.
- Qualifications: Experience in team management and operational environments, with strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
The EASL EBS Duty Manager will oversee the Early Baggage Store (EBS). The responsibility of the EASL EBS Duty Manager is to ensure the operational area is resourced correctly and the best passenger experience is delivered. This role will be accountable for managing the EASL EBS operational team on a day-to-day basis. This role will be fully flexible, with shifts to cover a 24/7 operation.
What you'll be doing:
- Full accountability for the performance of the EASL EBS Team through close management of the resource (approx. 20-30 staff) on a shift basis.
- Oversee adherence to operational plans and ensure smooth running of processes.
- Conduct daily briefings with Ground Handling Agents, Baggage Controllers and EBS teams.
- Review operational forecasts and planning tools.
- Prepare daily operational plans and complete risk assessments.
- Full working knowledge of the airport operation and its processes to understand and report on performance against KPIs and SLAs.
- Work closely with airlines/handling agents, airport departments to understand specific requirements, ensure good communication and positive open working relationships to the benefit of the overall service provision.
- Ensure clear understanding of baggage processes and a close working with EAL Baggage controllers.
- Development of Early Baggage processes to ensure an efficient and robust operation is maintained.
- Keep up to date with changes to legislation and other requirements, to ensure Edinburgh Airport remains compliant, and communicate these to the Edinburgh Airport management team and/or Legal Director for review/consideration.
- Support the EAL Baggage Operations Manager in the development of the EASL team through annual appraisals, training requirements, 1-1 performance reviews, sickness and absence management of the team.
- Dealing with complaints within a timely manner and investigating all breaches of EBS processes.
- Provide a close working relationship with EAL Business Planning team around rostering to ensure plans are executed to meet operational peaks.
- This role will focus primarily on baggage operations, but may support wider EASL operational activities as required.
What we're looking for:
- You should be self-motivated with initiative and excellent interpersonal skills.
- The ability to manage own workload, deal with competing priorities and work with a minimum of supervision is essential.
- Excellent analytical and reporting skills.
- Effective communication and teamwork skills.
- Confident decision-making and problem-solving abilities.
- Organised, dependable, and detailed focus.
- This role will involve manual handling, so you will be comfortable with physical work, manual handling and spending long periods on your feet.
Experience:
- Experience in leading a team in the delivery of an EBS/Batch build baggage operation.
- Highly competent in use of IT packages including Word, Excel.
- Experience in a fast-paced or operational environment.
- Experience within an airport environment.
- Knowledge of manual handling or POPs training.
Desirable:
- Full UK driving license.
- Experience in baggage operations.
- Ability to pass an air-driving medical.
- Basic IT skills (Microsoft Office, Tableau, SAC).
- Awareness of 5S methodology.
- IOSH training.
Early Bag Store Duty Manager employer: EdinburghAirport
As an Early Bag Store Duty Manager at Edinburgh Airport, you will join a dynamic team dedicated to delivering exceptional passenger experiences in a fast-paced environment. Our commitment to employee growth is reflected in our supportive work culture, where you will have opportunities for professional development through training and performance reviews. With flexible shift patterns and a focus on teamwork, we ensure that our staff feel valued and empowered to excel in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Early Bag Store Duty Manager
✨Tip Number 1
Get to know the company and its values before your interview. This will help you tailor your answers to show how you fit into their culture. Plus, it’ll give you some great talking points to impress the interviewers!
✨Tip Number 2
Practice those competency-based questions! Think of examples from your past experiences that showcase your skills in leadership, problem-solving, and teamwork. We want you to shine when it comes to demonstrating your abilities.
✨Tip Number 3
Don’t forget to ask questions during your interview! It shows you’re genuinely interested in the role and helps you figure out if it’s the right fit for you. Prepare a few thoughtful questions about the team or operational processes.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll have access to all the latest updates and opportunities within our EBS team.
We think you need these skills to ace Early Bag Store Duty Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Early Baggage Store Duty Manager role. Highlight your experience in leading teams and managing operations, especially in a fast-paced environment like an airport. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention any relevant experience with baggage operations or team management.
Show Off Your Skills:In your application, be sure to showcase your analytical and reporting skills. We love candidates who can demonstrate effective communication and problem-solving abilities. Use specific examples from your past roles to illustrate these skills!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll find all the info you need about the role and our team. Plus, we’re excited to see your application come through!
How to prepare for a job interview at EdinburghAirport
✨Know Your Stuff
Make sure you have a solid understanding of the Early Baggage Store operations and the specific responsibilities of the Duty Manager role. Brush up on key terms like KPIs, SLAs, and operational forecasts so you can speak confidently about them during the interview.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or managed competing priorities. Highlight your ability to motivate staff and ensure smooth operations, as this will be crucial for the role.
✨Communicate Effectively
Practice clear and concise communication. Since you'll be working closely with various teams, demonstrate your interpersonal skills by discussing how you’ve built positive relationships in previous roles. Be ready to share how you handle complaints and resolve conflicts.
✨Be Ready for Competency Questions
Expect competency-based questions that assess your problem-solving abilities and decision-making skills. Prepare specific scenarios where you've demonstrated these skills, particularly in fast-paced or operational environments, to show you're the right fit for the job.
