Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide first-class service to visitors at Edinburgh Zoo and assist in various operations.
- Company: Join the Royal Zoological Society of Scotland, a leading wildlife conservation charity.
- Benefits: Earn £12.24 per hour plus discounts in retail and catering.
- Why this job: Engage with nature lovers and contribute to wildlife conservation while gaining valuable experience.
- Qualifications: Good grades in English and Maths, customer service experience, and cash handling skills.
- Other info: Flexible hours available from February to October, perfect for students!
The predicted salary is between 25000 - 25000 £ per year.
About us: The Royal Zoological Society of Scotland (RZSS) is a wildlife conservation charity with a bold vision, a world protected, valued and loved. Edinburgh Zoo and Highland Wildlife Park are our gateways to the natural world through which people can experience nature.
How you'll contribute to our mission: Use your skills and experience to help provide a first-class service for visitors to Edinburgh Zoo. We are currently looking for Seasonal Visitor Assistants (Band A) to help us with our peak season (covering February - October). Varied hours offered. In this role you'll provide a first-class service to visitors to the RZSS Edinburgh Zoo in a varied and exciting role engaging with customers/visitors ensuring a high standard of customer service at all times. Ensuring all areas of the site are presented to the highest standards.
Some of the things you’ll do:
- Ensure admissions areas are maintained to the highest standard, with the required information on display and products fully stocked.
- Fulfill orders (e.g. gift vouchers) efficiently.
- Follow cash handling and recording procedures, operating tills efficiently.
- Follow data regulations including GDPR.
- Provide a five-star visitor experience, ensuring visitors receive a personal and knowledgeable welcome and service.
- Operate admissions systems efficiently and effectively to both sell and upsell products.
- Use sales training and your initiative to grow income through donations, Gift Aid, membership and other opportunities, ensuring every visitor has an opportunity to support our mission.
- Respond to visitor feedback with empathy, resolve issues within guidelines.
- Assist in other areas of the visitor operations team when required, for example, retail and events.
- Understanding and awareness of Edinburgh Zoo on-site driving policies and inform all visiting drivers.
- Act as a responsible driver for on-site visitor transport.
What we’re looking for:
- Good achievement in standard grades (or equivalent), including English and Mathematics.
- Experience in use of electronic cash till.
- Providing first-class customer care and service, including dealing with customer queries.
- Previous work in a range of visitor experience activities.
Please see the role profile for further information on what the role involves and essential/desirable criteria.
What you’ll get in return:
- Salary £12.24 per hour (subject to update from 1 April).
- Discount in both retail/catering.
If this role excites you and aligns with your career aspirations, click APPLY now. This role is subject to standard pre-employment checks, including the candidate's right to work in the UK and Basic Disclosure check. Please note that shortlisting of applications and interviews for this position will take place while the advert is live. The advert will close once a successful candidate has been found. Interested candidates are therefore encouraged to submit applications, as soon as possible.
Visitor Assistant (Band A) (Seasonal) in Edinburgh employer: Edinburgh Zoo
Contact Detail:
Edinburgh Zoo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Assistant (Band A) (Seasonal) in Edinburgh
✨Tip Number 1
Get to know the RZSS and its mission! Familiarise yourself with their conservation efforts and visitor experience. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you provided excellent service or resolved issues. Being able to share these stories will demonstrate your capability to deliver a five-star visitor experience.
✨Tip Number 3
Be ready to showcase your sales skills! Since upselling and growing income through donations is part of the role, prepare to discuss how you've successfully sold products or services in previous jobs. We want to see your initiative!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining the RZSS team. Don’t wait too long; the sooner you apply, the better your chances!
We think you need these skills to ace Visitor Assistant (Band A) (Seasonal) in Edinburgh
Some tips for your application 🫡
Show Your Passion for Wildlife: When writing your application, let your love for wildlife and conservation shine through. We want to see how your enthusiasm aligns with our mission at RZSS, so don’t hold back!
Highlight Customer Service Skills: Make sure to emphasise any previous experience you have in customer service. We’re looking for folks who can provide that five-star visitor experience, so share examples of how you've gone above and beyond for customers.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your skills and experiences are easy to understand. Remember, less is often more!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting role at Edinburgh Zoo.
How to prepare for a job interview at Edinburgh Zoo
✨Know Your Stuff About RZSS
Before the interview, do your homework on the Royal Zoological Society of Scotland. Understand their mission and values, especially their focus on wildlife conservation. This will help you connect your answers to their goals and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since this role is all about providing a first-class service, be ready to share specific examples from your past experiences where you excelled in customer care. Think about times you resolved issues or went above and beyond for a visitor—this will demonstrate your ability to handle the responsibilities of the role.
✨Practice Cash Handling Scenarios
As you'll be using an electronic cash till, it’s a good idea to brush up on your cash handling skills. Prepare for questions about how you would manage transactions, deal with discrepancies, or handle customer queries related to payments. This shows you're ready for the practical aspects of the job.
✨Be Ready to Engage
The role involves engaging with visitors, so be prepared to discuss how you would create a welcoming atmosphere. Think about how you can use your personality to enhance the visitor experience and make them feel valued. A friendly attitude goes a long way in this position!