At a Glance
- Tasks: Support the Store Manager in boosting sales and delivering top-notch customer service.
- Company: Join a dynamic retail team focused on growth and customer satisfaction.
- Benefits: Competitive pay, staff discounts, and opportunities for career advancement.
- Other info: Exciting environment with plenty of chances to learn and grow.
- Why this job: Be a key player in creating an amazing shopping experience while developing your leadership skills.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 22000 - 26000 € per year.
You will assist the Store Manager/Assistant Manager in maximising business profitability by optimising sales opportunities whilst working within planned costs. To assist in the day to day operation of the store, and to deliver excellent customer service through staff training and personal example. Deputise for the Store Manager/Assistant Manager as requested.
Sales/Profit
- Assist the Store Manager/Assistant Manager to achieve sales budget and take remedial action to improve sales as necessary.
- Identify and propose opportunities for further sales development.
- Assist the Store Manager/Assistant Manager in ensuring staff are consistently aware of sales targets and are motivated to maximise sales opportunities.
- Maintain Visual Merchandising standards/retail standards and window presentation to maximise sales potential of each range.
- Assist the Store Manager/Assistant Manager in ensuring sales floor layout reflects Company guidelines and appropriate adjacencies to encourage customer flow around the store and to create sales opportunities.
- Maintain awareness of costs in line with sales.
Customer Service
- Personally demonstrate good customer awareness and interaction at all times.
- Monitor and seek continuous improvements on the level of customer service given to customers.
- Assist the Store Manager/Assistant Manager in ensuring product knowledge of your staff and yourself is developed and maintained to maximise service standards and ability to sell, including staff awareness of in-store promotional activities.
- Ensure optimum stock levels are maintained on the sales floor, by deliveries being dealt with promptly and carrying out regular replenishment.
Staff Management
- Assist in the induction of new staff as per Company procedure as directed by the Store Manager/Assistant Manager.
- Assist in the training and development of staff in line with Company guidelines, build the team and potentialise individual ability.
- Assist the Store Manager/Assistant Manager to set and implement clear work objectives to effectively deploy the people within the team to the commercial benefit of the branch.
- Take action to improve and develop one’s own job performance.
- Ask for performance feedback from line manager, colleagues and team.
Administration
- Assist the Store Manager/Assistant Manager to ensure all branch administration is completed to Company procedure.
Health and Safety
- Assist the Store Manager to fulfil obligations to adhere to Company Health and Safety policies and procedures to ensure a safe working/shopping environment.
- In the absence of Store Management, action any necessary Health and Safety procedures.
Security
- Ensure there is security awareness in all areas of the store.
- Ensure that all cash and cash equivalents are kept secure and banked in line with Head Office instructions.
Confidentiality
- Do not disclose information which is of a confidential nature, including personnel data ie telephone numbers, absence details etc to any party or individual unless authorised by your line manager.
Supervisor in Wilmslow employer: Edinburgh Woollen Mill
As a Supervisor at our store, you will be part of a dynamic team that prioritises employee development and customer satisfaction. We offer a supportive work culture where your contributions are valued, and you have the opportunity to grow within the company through comprehensive training and mentorship. Located in a vibrant area, our store provides a unique environment that encourages creativity and collaboration, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor in Wilmslow
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a Supervisor role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Get your game face on for interviews! Research the company and prepare to discuss how your skills can help maximise sales and improve customer service. Show them you’re ready to step up and support the Store Manager.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Let’s get you that Supervisor position!
We think you need these skills to ace Supervisor in Wilmslow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Supervisor role. Highlight any previous experience in sales, customer service, or staff management to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you want to work with us at StudySmarter and how you can contribute to maximising business profitability and delivering excellent customer service.
Showcase Your Leadership Skills:As a Supervisor, you'll be leading a team. Share examples of how you've motivated others or improved team performance in your application. We love to see candidates who can inspire and develop their colleagues!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Edinburgh Woollen Mill
✨Know Your Numbers
Before the interview, brush up on key sales metrics and targets relevant to the role. Be ready to discuss how you can help the Store Manager achieve sales budgets and what strategies you might propose for improving sales.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about specific situations where you went above and beyond to meet customer needs, as this will demonstrate your commitment to maintaining high service standards.
✨Team Player Mindset
Be ready to talk about your experience in training and developing staff. Highlight any instances where you've helped a colleague improve their performance or contributed to team success, as this aligns with the supervisory aspect of the role.
✨Health and Safety Awareness
Familiarise yourself with basic health and safety protocols relevant to retail. During the interview, express your understanding of the importance of a safe working environment and how you would ensure compliance in the absence of management.
