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- Tasks: Support the Store Manager in boosting sales and delivering top-notch customer service.
- Company: Join a dynamic retail team focused on growth and customer satisfaction.
- Benefits: Competitive pay, staff discounts, and opportunities for career advancement.
- Other info: Exciting environment with plenty of chances to learn and grow.
- Why this job: Be a key player in creating an amazing shopping experience while developing your leadership skills.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 22000 - 26000 £ per year.
You will assist the Store Manager/Assistant Manager in maximising business profitability by optimising sales opportunities whilst working within planned costs. To assist in the day-to-day operation of the store, and to deliver excellent customer service through staff training and personal example. Deputise for the Store Manager/Assistant Manager as requested.
Sales / Profit
- Assist the Store Manager/Assistant Manager to achieve sales budget and take remedial action to improve sales as necessary.
- Identify and propose opportunities for further sales development.
- Assist the Store Manager/Assistant Manager in ensuring staff are consistently aware of sales targets and are motivated to maximise sales opportunities.
- Maintain Visual Merchandising standards/retail standards and window presentation to maximise sales potential of each range.
- Assist the Store Manager/Assistant Manager in ensuring sales floor layout reflects Company guidelines and appropriate adjacencies to encourage customer flow around the store and to create sales opportunities.
- Maintain awareness of costs in line with sales.
Customer Service
- Personally demonstrate good customer awareness and interaction at all times.
- Monitor and seek continuous improvements on the level of customer service given to customers.
- Assist the Store Manager/Assistant Manager in ensuring product knowledge of your staff and yourself is developed and maintained to maximise service standards and ability to sell, including staff awareness of in-store promotional activities.
- Ensure optimum stock levels are maintained on the sales floor, by deliveries being dealt with promptly and carrying out regular replenishment.
Staff Management
- Assist in the induction of new staff as per Company procedure as directed by the Store Manager/Assistant Manager.
- Assist in the training and development of staff in line with Company guidelines, build the team and potentialise individual ability.
- Assist the Store Manager/Assistant Manager to set and implement clear work objectives to effectively deploy the people within the team to the commercial benefit of the branch.
- Take action to improve and develop one’s own job performance.
- Ask for performance feedback from line manager, colleagues and team.
Administration
- Assist the Store Manager/Assistant Manager to ensure all branch administration is completed to Company procedure.
Health and Safety
- Assist the Store Manager to fulfil obligations to adhere to Company Health and Safety policies and procedures to ensure a safe working/shopping environment.
- In the absence of Store Management, action any necessary Health and Safety procedures.
Security
- Ensure there is security awareness in all areas of the store.
- Ensure that all cash and cash equivalents are kept secure and banked in line with Head Office instructions.
Confidentiality
- Do not disclose information which is of a confidential nature, including personnel data ie telephone numbers, absence details etc to any party or individual unless authorised by your line manager.
Supervisor in Rutland employer: Edinburgh Woollen Mill
Contact Detail:
Edinburgh Woollen Mill Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor in Rutland
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a Supervisor role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Grab a mate and do some mock interviews. Focus on showcasing your experience in sales, customer service, and staff management – these are key for the Supervisor role.
✨Tip Number 3
Be proactive! If you see a store you love, pop in and ask if they’re hiring. Show your enthusiasm and mention how you can help maximise their sales and improve customer service.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that fit your skills. Plus, it’s a great way to get noticed by the right people in the company.
We think you need these skills to ace Supervisor in Rutland
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Supervisor role. Highlight any previous experience in sales, customer service, or staff management to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you want to work with us at StudySmarter and how you can contribute to maximising business profitability and delivering excellent customer service.
Showcase Your Leadership Skills: As a Supervisor, you'll be leading a team. Share examples of how you've trained or motivated others in the past. We want to see your ability to inspire and develop staff to achieve sales targets!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Edinburgh Woollen Mill
✨Know Your Numbers
Before the interview, brush up on your understanding of sales targets and profitability metrics. Be ready to discuss how you can help the Store Manager achieve these goals and share any past experiences where you've successfully maximised sales opportunities.
✨Showcase Your Customer Service Skills
Prepare examples that highlight your customer service experience. Think about times when you went above and beyond for a customer or improved service standards. This will demonstrate your commitment to delivering excellent customer service, which is key for this role.
✨Team Player Mindset
Since you'll be assisting in staff training and development, come prepared with ideas on how to motivate and build a team. Share your thoughts on effective training methods and how you’ve previously helped colleagues improve their performance.
✨Be Ready for Situational Questions
Expect questions that ask how you would handle specific scenarios, like dealing with a difficult customer or managing stock levels. Practise your responses to these types of questions so you can showcase your problem-solving skills and ability to think on your feet.